OverviewThe Program Manager at Resonetics is a key leader who manages multi-site programs involving vertically integrated technologies, processes, and businesses. Reporting to the Director of Program Management Office, the Program Manager will work and drive production implementation of new products and technologies that originate within Resonetics Light Speed Lab group as well as other “transfer-in opportunities”. They oversee all activities supporting and serving strategic customers and their portfolio of new and existing products.
Typical programs involve multiple Resonetics design and manufacturing locations, complex supply chain networks, and working with site Directors of Operations, development core teams, commercial and business development leaders, procurement, and other operations functions.
Responsibilities
- Serves as the principal contact with external customers. Coordinates and directs customer meetings and visits, and day-to-day customer communication, drive escalation/resolution of technical efforts as warranted.
- Manages internal resources through dotted line relationships to meet program goals and milestones. Works with internal management to ensure appropriate resources have been assigned.
- Assists business development team with definition of program scope, timeline, and budget to support preparation of proposals, quotations, and change orders for customers.
- Work closely with internal global cross-functional engineering teams and subject matter experts as well as external technical partners to plan and develop project scope, deliverables, required resources, detailed work breakdown structure, project budget, costing analysis, risk mitigation plans and project timing.
- Regularly publish progress status reports to leadership and stakeholders highlighting achievements, milestone deliveries and associated metrics.
- Proactively communicate escalations around challenges, gaps, support required and resource needs to quickly address issues before they impede successful delivery of the program.
- Keep projects on track and ensure timely completion within the defined scope, accountable for successfully meeting or exceeding commitments on product performance, product cost, cycle time, project cost and quality.
- Generate high-level plans, communications, and schedules to assist with task prioritization and workload adjustments.
- Identifies potential project risks and develops/implements strategies to minimize impact and control deviations from estimated costs and project deadlines.
- Proactively communicates project schedules, project change proposals and related project activities on a regular basis with customer and seek to continuously improve customer satisfaction.
- Coordinates the procurement of materials, supplies, services and controls necessary for timely and cost-effective completion of project within budget.
- Delegate and manage tasks among team members as appropriate to drive execution of project deliverables and minimize risk.
- Document project meeting minutes, issues log, decision log, metrics, and other key communications.
- Ensure current Resonetics policies and practices are followed, and accurate documentation requirements are followed.
- Identify resources required for project activities, develop project budgets, resource allocations and timelines.
- Interact with senior personnel on complex matters requiring coordination between organizations.
- Selects process improvement techniques to solve technical problems and makes sound equipment and process recommendations.
Required Qualifications
- Bachelor’s degree required in engineering or related technical discipline.
Minimum of 8 years of experience leading technical programs. Strong project management experience leading cross functional teams in an operations environment.
- Experience managing cross-functional teams in a matrixed environment, with a strong focus on design transfer, manufacturing launches, and line transfer projects across multiple sites.
- Proficiency in project management tools (e.g. MS Project, PowerPoint) and strong analytical skills for problem-solving.
- Exceptional verbal and written communication skills, with expertise in setting and managing stakeholder expectations.
- Strong negotiation and influencing skills, particularly in environments where resources may not be directly controlled.
- Solid team leadership, team building and facilitation skills. Ability to facilitate a collaborative working environment for customers and team members.
- Solid conflict resolution and arbitration skills.
- Strong executive presentation skills, with the ability to regularly engage and present to all levels of the organization, including executive leadership.
Preferred Qualifications
- Experience in the medical products industry a plus.
- Experience with Contract Manufacturing a plus.
- Experience with ISO 13485 certified facility expansion and relocation projects preferred.
- PMP certification preferred. Advanced certification or degree in project management beneficial.
Physical Demands
Ability and willingness to travel, including internationally. Travel percentage up to 15%.
Compensation
- The compensation for this role is competitive and will be based on experience and qualifications. The anticipated range is $96,000.00- $155,000.00.
- Our company policy is that we are unable to provide visa sponsorship. Candidates must already be legally authorized to work in the United States without the need for sponsorship now or in the future.
