Program Manager - Quality ManagementLocation: Lancaster, NYWork Type: Office, 5 daysThe base salary for this position is dependent upon experience and location ranging from $84,000 -109,500Job SummaryThe Program Manager - Business Process Governance provides leadership in the development of foundational business processes for the implementation of a Quality Management System (cultural and technical impacts) across Avangrid Networks. The Quality Management System outlines the company's approach to managing the interrelated business processes that contribute to its effectiveness and efficiency in meeting customer and stakeholder requirements and enhancing their satisfaction. This position requires frequent interactions with cross-functional teams with the purpose of producing documents written clearly and concisely appropriate for the business function. The candidate should have an eye for detail and process while also being flexible and open-minded.
Key Responsibilities1. Manages programs and projects. Accountable for program/project delivery including scope and business case development, planning, execution, monitoring, and close out.
2. Prepares program/project plans, tracks and manages program/project performance against plans, and takes corrective action. Reports progress status to management.
3. Leads cross-functional project teams spanning multiple business areas filling the role of lead team member with respect to accomplishing day-to-day goals and provides direction and leads decision making.
4. Promotes the development and implementation of standard processes and procedures.
5. Supports Process Owners in the development and implementation of business processes and standard operating procedures.
6. Executes process analysis, identifies interdependencies, overlaps and gaps and makes recommendations to process owner and management to promote efficiencies.
7. Propose and implement interventions wherever gaps or overlaps are identified, or issues arise.
Required Qualifications- Bachelor's degree with a minimum of 2 years of program /project management experience in a related field.
- Project/Program Management Certificate (or willing to obtain within one year)
- Experience in leading teams
- Proficiency in Microsoft Office tools (Word, Excel, Project, Visio, SharePoint, Teams)
Skills/Abilities:
- Project Management (individual projects, linked projects, programs).
- Problem solving and analytical skills and ability to multi-task
- Interpersonal Skills
- Communications / Influencing
- Negotiation / Dispute Resolution
- Agility, versatility, and flexibility; productive in a multi-tasking and rapidly changing environment.
- Experience leading meetings, development of agendas, documentation of notes and follow-up activity.
Preferred Qualifications- Experience in implementing Quality Management Systems
- Experience in continuous improvement methodology
- Lean Six Sigma Certification(s) is a plus
- Strong knowledge of aspects of at least one of the following business functional areas: Electric/Gas Operations, Customer Services and Processes and Technology
#LI-AV1
#LI-Onsite
Company:NY STATE ELECTRIC & GAS CORP
Mobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
Job Posting End Date:November-12-2026
