Program Manager

Summary/Objective:

At PSI the Program Manager is the primary customer service advocate and champion and ensures the customer has a world class experience during the new business development phase.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Takes ownership in the customer experience, timeline and deliverables and ensures all members of the organization support the customer, project, and PSI objectives.
2. Remain engaged in all aspects of the project from initial award through and including safe launch period.
3. Leads cross functional team and facilitates the APQP process.
4. Facilitates cross functional tool design reviews and design approval from Director of Tooling
5. Deliver turnkey tooling, systems, and production processes to the operations team ensuring all functional and dimensional issues are resolved prior to SOP.
6. Ensures cost objectives are met (BOM cost, tooling, engineering, and ECO budgets, etc.)
7. Provide timeline updates to the customer as needed but at a minimum of every two weeks in a Gantt chart format.
8. Is encouraged to be an active participant in all tool samplings, must attend all in house T0 tool samplings.
9. Observe runoff of overseas tooling prior to approving tool shipment.
10. Travel as needed to support customer needs and visit tooling and other suppliers to ensure the quality of tool construction and that customer timelines and project objectives are met.
11. Provides customer support for any issues related to the assigned program(s).
12. Continues to be a technical resource supporting the project until the end of production.
13. When necessary, escalate within the organization to ensure customer and project objectives are met.
14. Manage ECO's for assigned projects and accounts.
15. Technical resource supporting new business quoting activities
16. Present quotes to customers for house accounts
17. Participate in customer Quarterly Business Reviews
18. Understand and promote the use of new technologies effecting our industry
19. Always promote PSI as a world class injection molding source

Qualifications:

Education and experience required for the role.

1. Bachelor's degree in engineering (preferred), manufacturing engineering, or business or technical equivalent.
2. Experience managing projects that involve injection molded plastics
3. Experience launching new programs with Tier I automotive suppliers or automotive customers is a plus
4. Tooling background would be a definite plus
5. Experience with 3D CAD modeling software and mold flow software is a plus

Supervisor Responsibilities:

This position has no direct reports.

Working Conditions:

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computer, printers and copiers.

Physical Demands:

While performing the duties of this job, the team member is regularly required to talk or hear. The team member is frequently required to walk and sit. The team member is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, or crouch, and taste or smell. The team member must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and distance vision.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.