Position Overview:The Program Manager oversees and optimizes OCHIN's systems, processes, initiatives, and tools to support
the success of our members. This role leads strategic programs, focusing on equitable clinical, financial, and
operational outcomes for OCHIN members. The Business Partner works closely with management to define
program goals and ensures alignment across teams to drive successful outcomes. Responsibilities include
providing consultation and technical assistance, managing grant compliance, fostering positive funder
relationships, and acting as the program's voice to ensure stakeholder communication and process
alignment. This role plays a critical part in the execution of OCHIN's strategic goals and the achievement of
desired outcomes for all stakeholders.
Essential Functions:- Program Leadership & Execution: Lead the full lifecycle of strategic programs-from scoping and planning to execution and optimization-ensuring alignment with OCHIN's mission and organizational goals.
- Stakeholder Engagement & Communication: Build and maintain strong relationships with internal teams, executive leadership, and external partners. Serve as the primary point of contact for program inquiries and regularly communicate progress, outcomes, and roadmaps.
- Project & Program Governance: Apply advanced project management techniques to prioritize tasks, manage resources, mitigate risks, and uphold program governance, quality standards, and customer satisfaction.
- Data-Driven Strategy & Continuous Improvement: Use data and analytics to guide program direction, improve deliverables, and enhance member experience. Identify opportunities to increase adoption and optimize tools, technologies, and processes.
- Organizational Alignment & Brand Stewardship: Stay informed on industry trends, regulatory requirements, and internal services. Promote a member-centric culture and uphold OCHIN's brand integrity through consistent use of tools, documentation, and knowledge-sharing practices.
- Other duties as assigned.
Requirements
- 3-4 years of experience in program or operations management applying improvement science methodologies (e.g., Lean, Six Sigma, PDSA)
- Demonstrated ability to synthesize complex operational data and insights into clear, actionable strategies for cross functionable teams
- Excellent communication and interpersonal skills to effectively engage with diverse stakeholders.
- Strong analytical and problem-solving skills to support strategic decision-making.
- Experience in budgeting and financial management to ensure program sustainability and resource alignment.
- Demonstrated success in stakeholder engagement and relationship management across internal and external partners.
Competencies:- Thinking Complexity: The ability to consistently seek efficiencies, innovate, and improve processes, while making effective decisions and finding solutions for mutual benefit of OCHIN and our members.
- Business Acumen: The ability to understand the components of the US health care system and demonstrate working knowledge of how OCHIN solutions can meet prospective member requirements.
- Communication: The ability to listen for understanding and articulate relevant facts and opinions appropriately to individuals or groups, considering the audience and the nature of the information.
- Decision Making: The ability to obtain information, identify key issues and implications, make informed and objective decisions and take independent action in a timely manner.
- Detail Orientation: The ability to create thorough and accurate information while collaborating with others to ensure that agreements and commitments are successfully met.
- Organization: The ability to establish, prioritize, and achieve individual, team, and member objectives by using time, plans, and OCHIN processes, and resources effectively
- Relationship Building: The ability to build and sustain effective relationships internally and with members, ensuring mutual benefit for OCHIN and the member.
- Achievement: The ability to create momentum to achieve desired results.
- Technical Aptitude: The ability to apply specific technical, scientific, clinical, or legal principles, information, and tools to job duties and situations.
Physical Requirements/ Work Environment:- Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action.
- Reading, speaking, writing, and understanding English.
- While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
- This position requires a virtual home-office environment, working remotely.
- The role routinely uses standard office equipment such as computers and mobile devices.
- Travel is required to support OCHIN's business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.
Prior to moving forward to the team interview, all candidates are required to complete a 50-60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It's not about passing or failing-it's about understanding fit and setting you up for success. Work Location and Travel Requirements OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home, and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.
Work from home requirements are:
- Ability to work independently and efficiently from a home office environment
- High Speed Internet Service
- It is a requirement that employees work in a distraction free workplace
- Travel may be required nationally based on business requirements for OCHIN
We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careers
Base Pay Overview OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.
Work Authorization Candidates must be legally authorized to work in the United States on a permanent basis at the time of application.
This position is not eligible for employment visa sponsorship now or in the future. OCHIN does not provide sponsorship for employment-based visas or transfers of existing employment-based visas.
Salary Description
$98552-$147828
