Program ManagerTeam: Mobile Health Operations
💛 Based in Springfield, IL | Statewide travel across Illinois (up to 50%) to meet our mobile health partners where they are.
💛 Pay Range: $90,000 - $100,000 per year, based on experience, qualifications.
This role will be responsible for leading a new Mobile Health Network on behalf of a statewide partner association, a network of mobile healthcare programs across Illinois. Working with Mobile Health Operations leadership, you will build the network from launch through sustainability: a platform for cross-sector collaboration, partnership, education, training, and mobile health optimization.
General As a
Program Manager, you will:
- Launch Phase (first 6 months)
- Establish the Mobile Health Network structure and governance.
- Onboard all participating organizations, execute network participation agreements, and lead the network-wide kickoff.
- In partnership with clinical leadership, develop and deploy mobile-specific clinical protocols for Year 1 measures: depression screening (PHQ-2/9), diabetes control (HbA1c), and blood pressure.
- Conduct mobile health readiness assessments for each participating organization, covering operational capacity, clinical workflow, Electronic Health Record integration, and fleet requirements.
- Daily
- Maintain network-wide performance dashboards tracking clinical outcomes, encounter volumes, and quality metrics.
- Serve as the primary point of contact for participating organizations and our partner association.
- Weekly
- Facilitate peer-to-peer coaching between participating organizations.
- Share best practices and resources across the network.
- Monthly
- Lead Mobile Health Network meetings with members.
- Convene shared learning sessions on clinical, operational, and data topics.
- Quarterly
- Visit each participating mobile health program on site at least once.
- Deliver progress reports to partner organization summarizing network performance, clinical outcomes, operational milestones, and recommendations for program optimization.
- Facilitate Plan-Do-Study-Act (PDSA) quality improvement cycles with each organization.
- Annually
- Write a report on the network's success, KPIs and growth, and set goals and objectives for the next year.
- Develop post-grant sustainability models for each funded organization, including MCO reimbursement pathway analysis and Year 2+ expansion planning.
- Extend clinical protocols to new measures, beginning with breast and colorectal cancer screening in Year 2.
- As Needed
- Conduct readiness assessments for organizations joining the network after launch.
- Provide data-driven siting analysis using HPSA, Medicaid enrollment, and community-need data to optimize mobile clinic deployment locations and recurring routes.
Qualifications & Requirements - Values: Value all people and have a desire to be a Servant Leader
- Attitude: Embrace our culture and our SERVICE values
- Education: Bachelor's Degree required, Master's degree in public health, health administration, public policy or related field preferred.
- Experience:
- At least 3 years of experience in operations, community engagement, partnership development, and KPI performance management.
- Experience with Federally Qualified Health Centers (FQHCs), primary care associations, and mobile health programs.
- Experience managing grant-funded programs, preferred.
- Performance: Able and willing to provide world-class service to all stakeholders
Talents & Abilities - Understanding of community health needs, specifically in underserved populations.
- Demonstrated strong communication, organization, problem-solving, and teamwork skills
- Ability to work flexible hours including evenings/weekends as needed.
- Proficiency in Microsoft Office Suite
- Ability to lift and carry materials weighing 15+ lbs throughout the workday
- Comfortable standing, bending, and moving in a fast-paced environment
Our Every-Day SERVICE Values We live by our SERVICE values: Speed, Extraordinary Effort, Results, Valuing People, Integrity, Creativity, and Entertain always.
Work Environment - A mix of office work and field work in and around mobile clinics, outdoors and in varying weather.
- Travel up to 50% in-state travel to program sites; overnight stays may be required.
- Monday through Friday 8am-5pm, with occasional evening or weekend events.
Salary & Benefits - 80 PTO hours available after the first 60 days of service
- Medical insurance - 100% employer contribution, participating plans
- $10K Life insurance - 100% employer contribution
- Dental/Vision - employee contribution
- 401K - 120 days eligibility is fully vested with up to a 4% match
- Weekly payday, every Friday
- Quarterly profit sharing, up to 20% of annual wages.
- We are committed to fair and equitable compensation practices. Offers are based on experience, qualifications, and internal equity.
