8+ years managing complex partner or operational programs from design to execution
Strong operational judgment across onboarding and financial workflows
Ability to build trust with small-business owners and community leaders
Familiarity with ChatGPT and AI-enabled workflows
Skilled in using data and feedback to drive meaningful outcomes
Excellent written communication and risk management skills
Experience creating scalable support systems or playbooks
Responsibilities
Build and implement the partner operating model from sourcing to exit
Oversee partner onboarding processes with Legal, Finance, and Procurement
Manage partner payments and operational reporting
Plan and support local workshops and events with partners
Coordinate marketing and communications with community and content partners
Develop trusted relationships with local operators and organizations
Create systems for partner community management and knowledge sharing
Conduct partner review processes to assess performance and improve support
Collaborate with analytics and product teams to evaluate program impact
Manage budgets, vendors, and stakeholder communications
Benefits
Opportunity to work with diverse community organizations
Engagement in meaningful projects that leverage technology for social good
Collaborative work environment with cross-functional teams
Chance to develop and implement scalable operational models
Access to professional development resources and training opportunities
Full Job Description
About the role
We're hiring a Program Manager to build and run our partner network. You will turn an early program into a reliable operation: recruit and onboard partners, coordinate agreements and payments, manage external service providers, support local events and marketing, review service quality, and improve the program as we learn.
This partner network will be on the ground in communities helping people-from small businesses, non-profits, and community organizations-experience concrete benefits from our technology. They will set up useful workflows, learn OpenAI tools and become more confident, independent users.
You should be as comfortable helping a partner resolve an onboarding issue as you are designing the systems that prevent it from happening again. You will work with local operators and internal teams to make sure commitments are clear, work gets done, and the people we serve receive useful, high-quality support.
What you will do
Build the partner operating model, from sourcing and selection of partners through onboarding, ongoing support, renewal and exit. Establish clear expectations, owners, timelines and escalation paths. Create a scalable operating model that supports program growth and evolving partner needs.
Run partner onboarding with Legal, Finance and Procurement: track agreements, required information, vendor setup, readiness and start dates so partners can begin work and receive payments through approved processes.
Manage partner payments, reporting and related operational processes.
Plan and support local workshops, deployments and events with partners. Coordinate audiences, venues, budgets, materials, staffing and follow-up while preserving local ownership.
Coordinate program marketing and communications with Community, Marketing and content partners. Develop clear partner guidance, route brand and messaging approvals, and help useful stories and practices reach the right audiences.
Build trusted relationships with local operators and the organizations they serve. Coach partners, answer questions, address service-quality concerns and set clear boundaries around access, funding and program participation.
Create practical systems for the partner community: intake, a shared knowledge base, service logs, regular check-ins and reusable playbooks that reduce manual work without sacrificing quality.
Develop and operate partner review processes with the hiring manager and relevant teams. Combine verified service delivery, beneficiary feedback and sustained product use to understand performance and improve support.
Collaborate with analytics and product teams to assess program impact using appropriate data and feedback.
Manage budgets, vendors, risks and dependencies across the program. Keep stakeholders informed, surface decisions early and bring recurring partner feedback into program and product improvements.
You might thrive in this role if you
8+ years owning a complex partner, community or operational program from early design through execution at scale, with clear examples of what you personally built and improved.
Bring strong operational judgment and follow-through across onboarding, financial workflows, events and multiple stakeholder groups.
Can earn trust with small-business owners, local technical operators and community leaders, explain expectations plainly and have difficult conversations when needed.
Have practical familiarity with ChatGPT, Codex and AI-enabled workflows, and can work credibly with technical specialists while explaining tools to people with less technical experience.
Use data and qualitative feedback to distinguish meaningful outcomes from activity counts, and can improve a process without making it unnecessarily bureaucratic.
Write clearly, communicate risks early, work independently through ambiguity and collaborate effectively across teams.
Have experience creating playbooks, support systems or automation that lets a high-touch program scale.
Nice to Have
Operating a local-services, small-business, nonprofit, fellowship, ambassador or distributed partner program.
Coordinating vendor onboarding, invoices, budgets or grant-like payment workflows with Finance and Legal.
Running hands-on workshops or community events and translating successful local practices into reusable resources.
Working across marketing, product, analytics and public-policy or regional teams.
About OpenAI
OpenAI is an artificial intelligence research laboratory consisting of the for-profit corporation OpenAI LP and its parent company, the non-profit OpenAI Inc. The company was founded in 2015 by a group of technology leaders, including Elon Musk, Sam Altman, Greg Brockman, Ilya Sutskever, and John Schulman. OpenAI's mission is to develop and promote friendly AI for the betterment of humanity. The company has developed a number of cutting-edge AI technologies, including GPT-3, a language processing system that can generate human-like text. OpenAI has received funding from a number of high-profile investors, including LinkedIn co-founder Reid Hoffman and venture capitalist Peter Thiel.
