Full Job Description
Program Manager
Koniag Technology Solutions, inc a Koniag Government Services company, is seeking an experienced, motivated, and customer-oriented Program Manager to lead a team of engineers supporting cloud and data center engineering projects for the Department of State's Enterprise Service Operations Center (ESOC). The ideal candidate is a strong leader with deep technical acumen, excellent communication skills, and a proven track record managing complex IT infrastructure projects in a federal environment.
The Program Manager will serve as the primary point of accountability for cost, schedule, and technical performance across cloud and data center engineering projects supporting ESOC Project Management Services. This role requires full lifecycle project management expertise, strong leadership across technical teams, and the ability to communicate effectively with government stakeholders and contract leadership.
Principal responsibilities will include but are not limited to:
- Perform project lifecycle management activities in support of ESOC Project Management Services in accordance with DOS Project Management (PM) policies and procedures, including planning, execution, and closure phases.
- Optimize integration between separate project plans and internal service delivery models within each project.
Manage projects to install, decommission, or transition physical and virtual systems at all ESOC data centers (ESOC EAST, ESOC WEST, HST, and BIMC) using approved internal processes.
- Oversee projects supporting technologies such as Microsoft Azure, VMware, Dell VxRail, vSAN, vROps, TripWire, Splunk, Power BI, and Windows Active Directory.
- Organize, staff, and schedule project work to meet contract deliverable timelines, including contingency planning for risk mitigation.
- Develop and maintain comprehensive project management plans detailing project schedules and milestones, resource requirements, organizational structure, key personnel, escalation procedures, staff and subcontractor management, financial management, stakeholder communication, risk and issue management, measurement and analysis, and security management.
- Produce a Project Level Weekly Status Report (PLWSR), including a qualitative and quantitative description of weekly accomplishments, activity status, problems encountered, actions taken, planned activities, activity owners, and anticipated issues.
- Produce a monthly (or as negotiated) status report covering upcoming milestones, project risks and mitigations, and outstanding issues with resolution actions.
- Initiate and facilitate communications among government and contract leadership and team members through meetings, briefing decks, reports, MS Teams, and SharePoint collaboration sites.
- Oversee the Quality Control Plan (QCP), monitor service levels, analyze performance gaps, and oversee corrective actions and service improvement initiatives.
Conduct interviews and provide input on staffing decisions to build and maintain a talented, mission-ready workforce.
- Cultivate a culture of recognition and appreciation to positively impact team morale and service delivery performance.
- Execute and track administrative actions to closure, including data calls and staff management activities.
Manage subcontractor relationships, deliverables, and performance to ensure contract compliance.
- Serve as the day-to-day interface with the Contracting Officer's Representative (COR) and government technical leads on cost, schedule, performance, risk, and mitigation strategies.
Education and Experience:
Required:
- Bachelor's degree in a related field; equivalent experience may be substituted in lieu of degree.
- Minimum of 8 years of professional experience in IT, including proven experience leading projects in cloud technologies and data center infrastructure.
- Experience managing subcontractors and coordinating cross-functional delivery teams.
- Active DoD Top Secret Clearance and U.S. Citizenship required.
- PMP Certification required.
- ITIL Foundations Certification required.
- Required Skills and Competencies:
- Excellent organizational skills with the ability to prioritize activities and coordinate input from internal and external partners.
- Excellent communication and presentation skills, with the ability to engage effectively with government and contract leadership.
- Strong analytical and critical thinking skills, with the ability to identify and resolve complex project issues.
- Expertise in Microsoft Office and project management tools (e.g., MS Project, SharePoint, Power BI).
- Demonstrated ability to develop and maintain detailed project management plans, schedules, and risk mitigation strategies.
- Experience producing formal government deliverables, including weekly and monthly status reports.
- Ability to manage multiple concurrent projects while meeting contract deliverable deadlines.
- Strong leadership skills with experience building, mentoring, and retaining technical teams.
- Ability to maintain required security clearance throughout employment.
- Desired Skills and Competencies:
- Certifications in relevant cloud or data center technologies (e.g., Microsoft Azure, VMware).
- Experience supporting Department of State or other federal government IT environments.
- PMI-ACP, Certified ScrumMaster (CSM), or Professional Scrum Master (PSM) certification.
- Experience managing cost-reimbursement or firm-fixed-price contracts, including budget tracking and financial reporting.
- Working knowledge of FAR/DFARS as applied to federal services contracts.
- Experience with Agile/DevSecOps delivery methodologies and sprint-based project tracking tools (e.g., Jira, GitLab).
- Lean Six Sigma Green Belt or equivalent process improvement certification.
