The Program Manager will serve as the primary client contact for pharmaceutical program(s). This includes managing the day-to-day activity of the program and supervising the assigned program staff. To succeed, this person will maintain extensive interaction with internal and external customers, help define and execute the work plan for program staff, have significant participation in programs' strategic planning, and be accountable for the proper execution of contract terms for assigned program(s). The Market Access Program Manager reports to the Market Access Program Director within Valeris' HUB Services organization.
Key Responsibilities:- Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
- Manage the client relationship, gaining trust and building rapport
- Manage day-to-day activity of program operations, including supervision of staff
- Directly or through supervisors, drive assigned performance responsibilities of team and team members
- Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall program
- Escalate issues that put the program(s) in jeopardy of not delivering to contracted standards
- Strong ability to prioritize and manage personal schedule as well as the schedules of others
- Work cross-functionally with internal stakeholders for program operational responsibilities
- Contribute to the analysis and writing of client reports and other deliverables
- Present program data, information, and insight to internal and external customers on a regular basis
- Participate with Hub Services leadership and client team on initiatives to improve process and performance
- Mobilize internal and external stakeholders with respect to program design, program improvements and/or changes
- Travel on a limited basis to and attend related meetings/conferences as required
- Participate in interviewing prospective employees, evaluating current employees, and training employees
- Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
- On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
- Ensure all SOPs are followed with consistency
- May assist with requirements identification, specifications development and User Acceptance Testing to support program and other responsibilities as needed
- Utilize Valeris' values as the driving force behind the team's success
- Perform additional tasks or projects as assigned
Qualifications:- Bachelor's degree in relevant discipline or equivalent work experience
- 4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient Services
- Experience managing a team of Case Managers, Patient Service Representatives, or similar role
- Experience reporting on HUB metrics and communicating trends to clients
- Demonstrated successful leadership experience
- Excellent PC skills including Microsoft Office and Internet experience
- Excellent verbal and written communication and presentation skills
- Strong analytical and problem-solving skills
- Strong technical aptitude and experience working in various CRM software platforms
Physical Demands & Work Environment- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
