Program Manager, Hospital Partnerships

Job Type: Full-time, Exempt.

Work Hours: The workweek for full-time exempt employees is normally considered to be 40 hours; however, greater emphasis is placed on meeting the responsibilities assigned to the position than on working a specified number of hours. Must be available evenings, holidays, and weekends as required.

Work Setting: In-person and Field Service Area

Location: Azusa, CA

Travel: Frequently required to travel by personal auto to hospitals, meeting sites, and other locations within our service area.

Summary of Functions:

The Program Manager, Hospital Partnerships (PMHP) is a primarily field-based position designed to oversee the donation programs within hospitals and inspire hospital partners to build a positive culture of donation while maximizing their potential for organ, eye and tissue donation. As the primary liaison between OneLegacy and the hospital, the PMHP fosters collaboration and communication with healthcare professionals and develops customized donation programs to ensure hospital and donor family experiences are consistent and meet the highest level of quality service. Along with cultivating relationships, the PMHP advocates for those on the donor registry and patients awaiting life-saving transplants.
Utilizing data-driven strategies, the PMHP guides key administration and hospital team members in developing policies and procedures per federal and state guidelines to address process improvement and ensure optimal performance outcomes. Hospital development oversight includes, but is not limited to, managing the donation process to fruition, analyzing, and presenting donation metrics, conducting educational in-services, and addressing any challenges in real time to support the donation process. The PMHP functions as a subject matter expert for both hospital partners and OneLegacy team members in achieving success with the donation process.

Duties & Responsibilities:

Essential Job Functions:

Apply the three pillars of building Relationships, Systems and Resources to ensure the success of the donation process and the efficiency of OneLegacy operations.

Relationships:

1. Implement and manage customized hospital organ, eye and tissue donation programs while strategizing with hospital partners to achieve Centers for Medicare and Medicaid Services (CMS) benchmarks.
2. Establish working relationships with physician groups to provide support services for active referrals and donors. Examples include intensivist, hospitalist, trauma, and palliative care groups.
3. Proactively identify educational opportunities within hospital and physician groups and conduct education to meet or exceed CMS conditions of participation.
4. Establish and maintain contracts with hospitals to ensure that state and federal laws, standards, regulations, governing bodies, and accrediting agencies are met.
5. Collaborate with hospitals to develop and implement policies, procedures and processes that maximize organ, eye and tissue donation and are compliant with federal, state, and accrediting agency requirements.
6. Prepare and analyze performance data and partner with hospitals to develop and implement data-driven performance improvement plans.
7. Develop internal OneLegacy relationships through training and interdisciplinary collaboration to address performance improvement.
8. Collaborate with eye and tissue bank representatives in assigned hospitals, if applicable.
9. Encourage hospital partner participation in organ, eye and tissue donor awareness events, community-based donation promotion activities and public education activities.
10. Collaborate and partner with OneLegacy Public Education and Public Relations departments in developing OneLegacy brand awareness in the community surrounding assigned hospitals.
11. Identify hospital/community events in which OneLegacy can participate to engage hospital staff and community members.
12. Support OneLegacy signature events as required.

Systems:

1. Establish onsite and remote access to electronic medical records (EMR) between OneLegacy and the hospital.
2. Conduct hospital medical chart reviews to assess organ, eye and tissue donation opportunities and to identify missed or late referrals.
3. Support or initiate a process for the hospital's EMR system to interface with OneLegacy's digitalDONOR system to improve the donation process.

Resources:

1. Function as an internal and external resource for hospital donation programs and the donation process.
2. Maintain a functional understanding of legal and clinical aspects of death by neurological criteria, donation after cardiac death, organ, eye and tissue recovery protocols, donor maintenance, transplantation, organ, eye and tissue allocation and preservation.
3. Develop resources and donation champions within hospitals to establish a system that supports an efficient donation process.
4. Update and maintain hospital profiles in digitalDONOR with pertinent information and resources utilized by OneLegacy operations teams to ensure successful outcomes.
5. Document all hospital development and improvement activities in accordance with the Association of Organ Procurement Organization (AOPO) hospital development standards and CMS regulations.

Other Responsibilities:

1. Attend staff meetings and other training programs as required.
2. Support the organization's Standards of Professional Conduct as outlined in the OneLegacy Policies and Procedures and the mission, vision, and values of the organization.
3. Perform other duties as assigned.

Competencies and Skills Required:

1. Self-starter with ability to work flexibly and in a fast-paced environment while meeting goals and expectations with limited supervision.
2. Interpret and analyze data while utilizing critical thinking skills to develop innovative solutions and implement process improvement initiatives.
3. Exceptional organizational and time management skills with attention to detail.
4. Proficient public speaking and presentation skills to audiences of varying sizes and professional levels.
5. Excellent professional written and verbal communication with ability to navigate conversations with diplomacy and tact.
6. Proficiency with Microsoft Office suite, electronic databases and other technologies as tools to manage priorities and responsibilities.
7. Readiness to learn and understand medical terminology.
8. Willingness to primarily work in an active clinical/hospital environment including, but not limited to, critical care and operating room.
9. Willingness to work in an environment where hospital staff and patient families engage in end-of-life conversations, palliative care, and terminal care.
10. Frequent travel within the OneLegacy designated service area.

Job Qualifications and Requirements:

Education: Bachelor's degree or 2 years of Organ Procurement Organization (OPO) experience.

Experience: Compliance and regulatory experienced preferred.

Certification & License: OneLegacy requires employees to maintain a current California driver's license and current vehicle insurance.

Salary Range: $74,100 - $90,600

• Annual Auto Allowance of $12k

The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Benefits

• Medical/Dental/Vision Plans -Employer pays 90% of premium cost for employee
• 19 days of PTO
• 2 Floating Holidays
• 10 Holidays
• Life Insurance
• Supplemental Life Insurance
• Wellness Plans
• Employee Assistance Program
• Pet Insurance
• Gym Onsite
• Mileage Reimbursement to applicable positions
• Tuition Reimbursement
• Employee Referral Program
• 403b Retirement Plan with an annual discretionary 8% Employer contribution
• School Loan Forgiveness