About the role:We are seeking a highly motivated and results-driven Program Manager to join our dynamic Customer Success team. As the Program Manager, you will play a crucial role in helping drive clinical adoption while implementing our software and services for our cutting-edge digital cognitive assessment technology. Your primary responsibility will be working with key accounts to fully understand and enhance the use of the Linus platform by driving utilization, managing day to day accounts (as assigned) and ensuring we are driving customer satisfaction by fulfilling our Statement of work and contracting agreements.
Please note that this role is 100% remote within the US, however we have a strong preference for this person to be based in either EST or CST time zones.
What you'll do- Implementation, Workflow Design and Optimization:
- Collaborate with sales and product teams to understand customer needs and existing clinical workflows.
- Analyze and evaluate current processes to identify opportunities for improvement and efficiency gains.
- Develop customized workflow solutions tailored to specific healthcare environments.
- Implementation of our product and services
- Manage customer satisfaction post sale
- Ensuring contractual obligations are met
- Change Management Impact:
- Provide expert guidance on the adoption of digital cognitive assessments for physicians, nurses, and medical assistants.
- Create and implement change management strategies to facilitate seamless transition to new assessment tools.
- Conduct training sessions and workshops to educate end-users on best practices and ensure successful integration.
- Clinical Expertise:
- Stay updated on the latest advancements in cognitive assessments and their applications in clinical settings.
- Develop a deep understanding of Linus's Clinical Pathways and advocate their use
- Drive workflow changes by demonstrating value to clinical stakeholders
- Serve as a subject matter expert in discussions with clients, offering insights on how our solutions can address their unique clinical needs.
- Collaboration and Communication:
- Effectively communicate complex clinical concepts to non-clinical stakeholders.
- Work closely with cross-functional teams including sales, technology and product development to ensure alignment on customer requirements and product capabilities.
- Client Engagement:
- Engage with customers during implementation and post account mgmt. to drive utilization and adjust workflow as needed
- Act as a trusted advisor, providing expert guidance on how our solutions can address their specific clinical needs.
- Documentation and Reporting:
- Maintain detailed records of client interactions, including needs assessments, proposed solutions, and implementation plans.
- Generate reports to track progress, identify trends, and make recommendations for process enhancements.
About You:- Bachelor's degree in Nursing, Medicine, or a related field; advanced degree (e.g., MSN, MD) preferred.
- Extensive clinical experience in a healthcare setting, with a strong understanding of physician, nurse, and medical assistant workflows.
- Familiarity with digital cognitive assessments or similar healthcare technologies is a plus.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
- Ability to travel as needed to client sites (estimated up to 50% travel).
- Possible travel to customer locations
