The Program Manager is responsible for program planning, cross-functional coordination, and reporting & program insights for one of Thrive's largest global enterprise accounts.
This role turns account strategy into a coordinated program across engagement campaigns, coaching, content, and regional priorities. The Program Manager develops the roadmap, sets milestones and success measures, and uses data and stakeholder feedback to improve the program over time.
The Program Manager works closely with the Account Director, who owns account strategy and commercial outcomes, and the Operations Manager, who leads day-to-day delivery and manages the global team of Wellbeing Coordinators and Health Coaches.
How You'll ContributeProgram Strategy & Planning- Translate account priorities into program plans with clear objectives, timelines, responsibilities, and success measures.
- Coordinate and maintain the global content and engagement roadmap, including quarterly themes, campaigns, and program initiatives.
- Own the master program calendar, coordinating dependencies across regions, teams, and client stakeholders.
- Establish a consistent global approach while accounting for regional needs.
- Partner with the Operations Manager to ensure plans reflect delivery capacity, resource needs, and realistic timelines.
Data, Reporting & Business Reviews- Manage account reporting, working with Data and other internal teams to validate inputs, resolve discrepancies, and maintain consistent metric definitions.
- Maintain dashboards and reporting that show engagement, utilization, program outcomes, and progress against agreed performance commitments.
- Analyze results to identify trends, risks, and opportunities, and recommend improvements.
- Coordinate quarterly and annual business reviews, preparing reporting, insights, and supporting materials for the Account Director.
- Track program capacity and commitments to inform planning and prioritization.
Program Development & Optimization- Bring the full range of Thrive offerings, including content, coaching, live sessions, and campaigns, into one integrated roadmap aligned to account goals and employee needs.
- Partner with the Operations Manager and teams across Coaching and Content to increase awareness, participation, and utilization.
- Oversee and evaluate engagement tactics, with clear goals, success measures, and recommendations for broader rollout.
- Use participant feedback and performance data to refine program initiatives over time.
Cross-Functional & Client Coordination- Facilitate planning sessions with internal teams and client stakeholders, turning the Account Director's priorities into clear decisions, owners, and next steps.
- Partner with the Operations Manager to turn program plans into clear delivery requirements for regional teams.
- Assess new requests against program goals, timelines, scope, and available capacity.
- Bring recommendations to the Account Director when requests require changes to priorities, scope, or resources.
- Incorporate feedback from the client and regional teams into future plans.
Who You Are- You know how to build awareness and participation across a large, diverse employee population.
- You bring structure to complex programs and turn broad goals into achievable plans.
- You have strong analytical skills and understand what drives employee engagement.
- You build productive relationships across teams and keep stakeholders aligned.
- You spot dependencies and risks early and bring practical recommendations.
- You take ownership of program outcomes and work closely with delivery teams to turn plans into results.
Qualifications & Skills- Bachelor's degree from an accredited college or university required.
- 5+ years of experience managing programs in enterprise client services, employee engagement, internal communications, or a related field.
- Experience planning and running ongoing programs across multiple regions or large employee populations.
- Experience building engagement or communications plans that drive awareness and participation through campaigns, events, content, and other channels.
- Strong analytical skills, including experience working with dashboards and spreadsheets and using results to recommend changes.
- Experience preparing client-facing reports and business reviews and leading planning discussions with client stakeholders.
- Ability to coordinate timelines, priorities, and resources across teams you do not directly manage.
- Experience with wellbeing programs or coaching services is a plus.
What We Offer:- Mission-Driven Impact: Be part of a company that's truly making a difference in people's lives around the world.
- Career Growth: Develop within the company and help shape our growth strategy.
- Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits.
- Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package.
- Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match.
- Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge - including Thrive Time, a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.
Compensation:Base compensation for this role will likely fall in the $130,000-$160,000 range.
- Please note: We provide a competitive mix of salary, performance bonus, and equity. The final offer amount will depend on factors like experience, expertise, and may differ from the range above. This range also excludes additional benefits, such as 401(k), and medical, dental, or vision insurance.
