Amazon

Program Manager, Global Network Delivery (GND)

Amazon$74K — $129K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of program or project management experience
  • 3+ years of experience defining and implementing process improvement initiatives using data and metrics
  • Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL
  • Experience using data and metrics for driving improvements
  • Cross-functional collaboration with both tech and non-tech teams

Responsibilities

  • Lead planning, execution, and delivery of multiple projects/programs simultaneously
  • Determine process health metrics and develop data visualization reports
  • Identify process improvement opportunities and gather user requirements
  • Develop and implement scalable, data-driven process improvement solutions
  • Create standard operating procedures and project-level status updates
  • Drive internal customer adoption through effective change management
  • Anticipate and escalate potential issues and risks in a timely manner

Benefits

  • Comprehensive health insurance including medical, dental, and vision coverage
  • 401(k) matching contributions
  • Paid time off and parental leave
  • Adoption and surrogacy reimbursement
  • Access to mental health support and flexible spending accounts
Full Job Description
Play a key role in operational improvement within Amazon Web Services, where we have a history and tradition of innovative technologies and services. As part of the Global Network Delivery team, you will have the opportunity to join a team that partners across the global AWS Infrastructure organization to shape the future of the AWS profile and tempo to which we deliver.

The Global Network Delivery Vendor Management team is seeking a highly-skilled & driven Program Manager who will help drive the team toward our mission of building durable and reliable data-informed processes within AWS Infrastructure. The ideal candidate has experience managing global Infrastructure projects/programs; developing, monitoring, and reporting project/program health metrics; depth of knowledge in supply chain; experience with external suppliers; and driving improvement. As a Program Manager within this team focused on fiber cable sourcing, you will be responsible for organizing and managing continuous improvement and process initiatives and play a significant role in developing, driving and managing scalable, data-driven processes.

Key job responsibilities

The primary responsibilities from the Program Manager include, but are not limited to, the following: - Lead planning, execution, and delivery tasks of multiple project/programs simultaneously.

Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health.

Identify process improvement opportunities and gather user requirements with key customers.

Develop and implement scalable, data-driven process improvement/automated solutions.

Develop standard operating procedures, change/communication plans, and project/program-level status updates.

Drive adoption with internal customers through effective change management.

Anticipate potential issues and risks, and escalate appropriately and in a timely manner.

Remain flexible to changing priorities and open to new ideas.

Keep the customer experience as the primary focus.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 74,200.00 - 129,800.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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