The Program Manager leads the successful delivery of existing-building assessment and energy-auditing services, with an emphasis on multifamily and affordable housing. This role blends workflow management, technical oversight, staff coordination, and client-facing leadership. The Program Manager is accountable for efficient, accurate, and consistent delivery of Capital Needs Assessments (CNAs), Property and Physical Needs Assessments (PCAs/PNAs), Integrated Physical Needs Assessments (IPNAs), and ASHRAE Level I, II, and III energy audits.
Essential Duties:Process and System Development- Develop, document, and refine program workflows, SOPs, and process maps.
- Identify operational gaps and implement improvements to enhance efficiency and consistency.
- Coordinate with internal teams and software vendors to optimize program tracking and reporting systems.
- Support leadership with forecasting, resource planning, and program scaling.
Workflow Management- Manage the full assessment workflow from project intake and scoping through staffing, fieldwork, report production, technical review, client comments, and final delivery.
- Plan and balance staff assignments, field schedules, utilization, project budgets, and deadlines across a portfolio of concurrent projects.
- Coordinate production of CNAs, PCAs/PNAs, IPNAs, HUD CNA e-Tool submissions, and ASHRAE Level I, II, and III energy audits.
- Monitor project status, risks, deliverables, and on-time performance; escalate constraints and implement corrective actions when needed.
- Coordinate capital-needs and energy-auditing staff so building deficiencies, replacement needs, utility data, energy-conservation measures, and capital recommendations are integrated consistently.
Business Development- Coordinate RFP responses and program design concepts with team director.
- Identify and support new market opportunities and strategic partnerships.
- Participate in industry events and represent the organization with professionalism.
- Develop and issue proposals for new projects, confirm scope and deliverables, and serve as a primary client contact.
Technical Oversight, Review, and Quality Assurance- Review assessment reports, cost estimates, reserve schedules, energy calculations, and recommended measures for technical accuracy, completeness, consistency, and compliance with the applicable scope.
- Maintain and enforce report templates, SOPs, QA/QC procedures, and documentation standards across the assessment team.
- Provide technical guidance to staff and resolve questions involving building systems, observed deficiencies, remaining useful life, replacement costs, energy use, and retrofit strategies.
- Confirm deliverables meet applicable client, lender, housing-agency, utility-program, and industry requirements, including HUD, HCR, HPD/HDC, ASTM, and ASHRAE requirements when applicable.
- Lead responses to client and agency review comments and support continuous improvement through lessons learned, staff coaching, and periodic quality audits.
Qualifications:Education & Experience- Bachelor's degree in engineering, environmental science, business administration, energy management, or related field.
- 5+ years of experience in multifamily building assessments, capital planning, energy auditing, building systems, engineering, architecture, or related due-diligence services, including experience managing multiple concurrent projects.
- Demonstrated experience preparing or managing CNAs, PCAs/PNAs, IPNAs, and ASHRAE Level I or Level II energy audits; experience with Level III investment-grade analysis is preferred.
- Experience with multifamily and affordable-housing properties and programs, including HUD, LIHTC, HCR, HPD/HDC, or comparable housing-agency requirements, is strongly preferred.
- Experience coordinating or technically reviewing the work of assessors, engineers, architects, energy auditors, or project managers is preferred.
Technical Skills- Strong understanding of multifamily building systems, including architectural, structural, site, accessibility, life-safety, mechanical, electrical, plumbing, and energy-related conditions.
- Ability to evaluate observed deficiencies, remaining useful life, repair and replacement recommendations, capital costs, utility consumption, energy-conservation measures, and implementation considerations.
- Experience with project-management and CRM platforms, assessment/reporting tools, HUD CNA e-Tool, ENERGY STAR Portfolio Manager, and energy-analysis or modeling software.
- Ability to interpret construction drawings, specifications, prior reports, utility data, capital records, and engineering documentation.
- Working knowledge of ASTM property-condition assessment practices and ASHRAE energy-audit procedures and reporting expectations.
Professional Skills- Strong project management, organizational, and communication abilities.
- Ability to translate technical concepts for diverse audiences.
- Demonstrated relationship-building skills with clients, vendors, and cross-functional teams.
- Analytical mindset with the ability to evaluate data and recommend improvements.
Compensation and Benefits:- Compensation: $73,000-$110,000
- Generous 401K Match (100% up to 6% of salary)
- Health Coverage Stipend
- Unlimited Paid Time Off
General Requirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Language Skills: Read, analyze, and interpret the most complex documents; and respond effectively to the most sensitive inquiries or complaints.
- Computer Skills: Exhibit proficiency with Microsoft Office applications and Office Products, some Adobe Products, and cloud-based file management.
- Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is required to stand, walk, climb ladders or stairs, and carry up to 40lbs. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer: This job description is only a summary of typical functions and is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties; they may differ from the job description. Any other duties, as assigned, might be part of the job.
