Position Title:
Program Manager, Equity Forward Anchor Network

Position Type:
Fixed Term (Fixed Term)

Hiring Range:

$37.31 - $44.79 / hour; Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Pay Frequency:
Hourly
POSITION PURPOSE

Reporting to the Vice President (VP) for Inclusive Excellence (IE), the Program Manager is a full-time (1.0 FTE) position responsible for the full range of executive and administrative support required by the VP. This key support position will work closely with the VP to ensure their daily workflow needs for the Equity Forward Anchor Network (EFAN) are effectively organized and efficiently delivered. The successful incumbent in this role will demonstrate a track-record for the timely completion of delegated and self-generated tasks, clear communication, keen attention to detail, and an emphasis on excellent service. This role will serve as a liaison between the VP and other EFANstakeholders-both internal and external-and must therefore be able to work independently with little supervision, exercise good judgment, apply discretion, and maintain confidentiality.

ABOUT THE ROLE

The Program Manager for the Equity Forward Anchor Network (EFAN) will serve as a key operations linchpin. This role will be directly responsible for implementing programmatic strategy, project management, relationship management, reporting, communication and special projects, as assigned. EFAN is an equal opportunity organization and is strongly committed to racial and social justice.

CORE DUTIES

Process design & implementation:

• Work with Program Operations Lead to establish priorities as well as identify and resolve problems.
• Manage the development and execution of project timelines, coaching, technical assistance, and other capacity building tools and resources for member institutions.
• Define project tasks, timelines and activities to move working groups from ideation to action.
• Troubleshooting and resolving issues as necessary; this will include consulting with internal and external experts and will require the ability to navigate ambiguity, quickly learn new subject matter, manage relationships and interact with a broad set of experts, the public and community stakeholders.

Coalition capacity-building and external engagement:

• Build, manage, and maintain relationships with a broad set of stakeholders including the staff and faculty from other local academic institutions in the region.
• Foster ongoing buy-in and ownership of EFAN strategy and implementation with member institutions.
• Build relationships with innovative collaborators beyond the existing partnerships within EFAN.
• Meet on a recurring basis with a program funder to track progress and alignment with program goals.
• In-person attendance once a month at EFAN events or meetings.

Project management:

• Compose and draft documents and correspondence for presentations, course handouts, grants, conferences, seminars, and reports; perform substantial editing and fact checking.
• Oversee and/or perform duties associated with scheduling, organizing, and operating complex conferences, seminars, and events, including arranging with vendors for services, overseeing the production and distribution of materials, administering logistics, and managing events within budget.
• Manage and maintain quality data on EFAN membership engagement.
• Create, maintain, modify, and/or ensure accuracy of content in various unit documents, displays, reports, brochures, social media, and/or websites.
• Create complex reports and spreadsheets which may utilize specialized software and systems.
• Oversee and/or process a variety of complex financial transactions; produce, monitor, and reconcile budget statements; research, identify, and resolve discrepancies. May assist with capital or special equipment requests and/or vendor selection.

EXAMPLE PROJECTS

• Strengthen the governance, membership engagement, and network collaboration capacity.
  
  • Develop EFAN Operating Guide to provide shared guidance and transparency of EFAN membership roles, responsibilities, and resources.
  • Define and track membership engagement, and resources needed to increase participation.
  • Build governance capacity that ensures EFAN continues to meet the needs of the regions most economically vulnerable populations
  • Identify areas of alignment among leadership to set new goals that help move equity forward.

• Advance priority projects in Hiring/Leadership Development; Procurement; and Basic Needs catalyzed by SVCF seed grant and supported by EFAN.
  
  • Engage Working Group members to finalize work plans and commitments.
  • Buildout infrastructure to support grant reporting and fiscal management.
  • Amplify stories of new partnerships and knowledge exchange.

• Secure President/Chancellor commitment to Collaboration Agreements that affirms higher education member institutional commitment to moving equity forward through shared anchor strategies.
  
  • Increase visibility and awareness of EFAN with a Round 1 'Lookbook.'
  • Design, host and invite EFAN presidents, chancellors, and other key senior leaders to a briefing breakfast to orient and affirm Equity Forward Initiative and EFAN.

• Design and execute alignment of best practices across member institutions
  
  • Analyze current best practices around equity within the priority focus areas and identify areas of alignment and difference across institutions.
  • Onboard and manage a vendor to provide procurement baseline data analysis for all member institutions.
  • Evaluate each member's progress against the equity goals set at each institution.

• Cultivate the development of internal anchor strategy at each member institution.
  
  • Provide guidance on best practices and examples for reference
  • Aid in the development of written memos and materials that define strategy and department commitments.
  • Measure and monitor progress at member institutions on their internal activities to meet goals identified within internal anchor strategy.

THE CANDIDATE

The ideal candidate possesses a passion for making meaningful, sustainable change and is ready to work in an openly collaborative work environment. We want to work with individuals who are community-oriented, have done coalition- and relationship-building, and/or have implemented public service programs. No candidate will meet every requirement. If you may be a good fit, we encourage you to apply.

Profiles for a successful candidate for Program Manager may have the following skill sets or background: a) professionals with a background in government, community, philanthropy, or non-governmental organizations (NGOs); b) have worked on issues such as housing, financial stability, workforce development, climate change, public transportation, closing the digital divide, or other social programs; c) management consultants with public sector consulting experience.

The candidate should demonstrate the ability to:

• Build successful relationships - with experience of building trust-based relationships and partnerships to deliver shared goals
• Display sound political and technical judgment that helps build momentum, enable change and overcome barriers to success
• Participate in problem solving - have a track record of analyzing problems, extracting insights from different types of data, identifying and structuring key issues, and simplifying the approach to solving them
• Take full ownership over multiple work streams, demonstrating comfort amid ambiguity, proactivity, dependability, and excellent work ethic
• Provide challenge and effective feedback - have strong influencing and negotiating skills and excellent at giving constructive feedback; empower Labs and team by providing the right balance between challenge and support
• Work well in a team- have a track record of team working and leadership, especially drawn from across organizations with different cultures
• Collaborates effectively - can reconcile multiple, diverse viewpoints to negotiate across internal and external stakeholders
• Design and write high-quality materials - produce clear, concise, and compelling narratives through a combination of prose, use of data, graphics, and/or other storytelling techniques
• Think logically to sequence and plan delivery of strategy with pace, optimism and urgency
• Facilitate and communicate effectively - can lead interactive workshops with stakeholders and coach others in producing high quality work
• Navigate and achieve change in large institutions - have knowledge or experience of operating in a political environment and driving reforms through decision-making processes
• Demonstrate flexibility and comfort with change - can quickly pivot based on programmatic needs; accept and integrate feedback with a growth mindset

The ideal candidate would have:

• Bachelor's Degree and Master's Degree preferred
• 2+ years of full-time work experience in higher education, program or project management, government, consulting, public policy, nonprofit, philanthropy and/or related fields
• Knowledge of and experience with project management techniques and tools
• Experience in community outreach and/or engagement
• Superlative written, visual, and oral communication skills
• Experience working on collaborative teams with diverse expertise
• Experience with fundraising and funder relationship management preferred
• Experience in the areas of hiring/ leadership development, event planning, procurement, supplier diversity, and basic needs preferred
• Appreciation for the value of higher education; someone who brings a learning mindset to the work
• Passion for EFAN's mission of driving change through collaborative anchor strategies

Personal Skills/Attributes:

• Energetic self-starter who inspires others to do their best work
• Understanding of governments, nonprofits, and/or academia
• Problem-solver and change agent
• Highly ethical and trustworthy
• Proactive communicator
• Innovative and flexible
• Attention to detail and excellence
• Experienced in dealing with senior leadership
• Able to bring together public, private, and nonprofit organizations
• Collaborative and team focused
• Ability to navigate an ambiguous environment with excitement, enthusiasm, and empathy
• Excitement for solving problems as they are assigned to the team, as opposed to a desire to focus on one problem over long lengths of time

TERMS AND FUNDING

This is a one-year fixed term position, open for renewable on an annual basis dependent on funding.

Compensation will be based on experience and university guidelines.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.