ROLE PURPOSEThe Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.
STATUS AND CLASSIFICATION
Exempt. This position is open to applicants of all genders.
LocationMaple Ridge, British Columbia
EMPLOYMENT STATUSPermanent Full-Time
HOURS (40 HOURS PER WEEK)Tuesday to Saturday, 1500-2300
This position requires the ability to work flexible hours based on operational needs.
Note: Due to the high volume of applications, only candidates being considered for an interview will be contacted. We appreciate your understanding and interest in joining our team.
REPORTING AND WORKING RELATIONSHIPS- Reports and is accountable to the Senior Manager of Programs or their designate
- Participates as a member of Connective's management team
- Liaises with government and community agencies, volunteers, and members of the general public
KEY ACCOUNTABILITIESAdministration- Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooks
- Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Policies of Connective
- Arranges shift schedules, ensuring appropriate staff coverage
- Implements a system of staff and volunteer orientation, supervision, in-service training and evaluation
- Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor files and records are maintained
- Accepts responsibility for the daily and monthly financial and administrative aspects of the programs
Programs- Makes sure effective, inclusive support programs are designed and maintained
- Supports the overall program strategic direction
- Liaises with other Connective staff, especially regarding potential referrals
- Facilitates person-centered planning opportunities for staff and service users
- Develops related program opportunities available to the individuals in the community
- Ensures that funder guidelines, based on all agreed goals and including all steps of success measurement and timelines, are completed
Community- Maintains effective working relationships with related community services, government/stakeholders and agencies
- Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities
Facilities- Ensures that the physical facilities fulfill all fire, health and safety regulations
- Ensures that the resource(s) is maintained as a clean, pleasant and safe environment
On Call- Is available to all resource staff, in case of emergencies; this may include carrying a pager or cell phone 24 hours a day and ensures on-call coverage is arranged in their absence
Other Duties- Coordination and administration of other teams and programs
- All Human Resource functions - recruitment, training, and development
EXPERIENCE AND SKILLS- A bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience
- Extensive experience and expertise in the Community Living, Mental Health and Criminal Justice System
- Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, and psychosocial rehabilitative techniques
- Excellent verbal and written communication skill in English
- Knowledge and experience in the areas of group process, individual counseling and crisis management
- Extensive knowledge and experience in hiring, training and supervising staff
- Ability to motivate and organize a staff team
- Administrative experience and strong administrative skills
REQUIREMENTS- Ability to successfully complete a Criminal Records Check
- Ability to successfully complete reference check
- Ability to provide a record of work history
- Proof of COVID-19 vaccination
- Current Emergency First Aid Certificate
- Class 5 driver's license
- Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients
COMPENSATIONThe salary range for this position is $67,900 to $93,400. Annual salary will be negotiated based on experience and qualifications. This role will also be eligible for Connective's comprehensive benefits package.
Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.
WHAT WE OFFER? - Committed Living Wage Employer
- 2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
- 2023 High-Performance Culture Award from Supporting Lines
- Competitive benefits package, including health, wellness, and pension plan
- Career and personal development, with the ability to grow in a diverse range of programs and departments
- Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
- Access to On-Demand Pay to withdraw earned wages before payday
- Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)
