CompTIA Security+ or higher certification preferred; PMP or ITIL certification preferred
Bachelor's degree in IT, Engineering, AV Technology, or related field required
Minimum of 5 years of AV/IT operations or federal contract management experience needed
Strong understanding of AV/IT systems and cybersecurity required
Proven leadership skills with the ability to manage and motivate teams
Excellent communication and analytical skills essential
Responsibilities
Act as primary liaison for the COR and MSCoE G6 leadership
Manage staffing, scheduling, and resources for contract performance
Oversee help desk operations and service delivery
Ensure compliance with regulatory standards and cybersecurity requirements
Approve and submit reports and all contract deliverables
Plan for lifecycle management and system upgrades
Lead quality assurance initiatives and monitor performance metrics
Coordinate logistics for event staffing and readiness
Implement corrective action plans and address risks/issues
Maintain comprehensive documentation and performance records
Benefits
Paid Time Off (PTO)
Group health plans
Income protection and supplemental benefits
401(k) plan with company matching
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Pet insurance options
Employee Assistance Program (EAP)
Full Job Description
Digital Consultants seeks an AV/IT Program Manager to oversee all aspects of the MSCoE G6 AV/IT Support contract at Fort Leonard Wood, MO. The role leads personnel, maintains performance standards, and ensures operational readiness of AV/IT systems across all supported facilities. This position is on-site and contingent upon award.
Location: Fort Leonard Wood, MO
Duties to include:
Serve as the primary point of contact for the COR and MSCoE G6 leadership.
Manage contract performance, staffing, scheduling, and resource allocation.
Oversee help desk, Tier 1, and Tier 2 service delivery operations.
Ensure compliance with DoD, Army, MSCoE, and cybersecurity regulations.
Approve and submit weekly, monthly, annual reports, and all contract deliverables.
Provide strategic planning for lifecycle management and system upgrades.
Lead quality assurance and ensure compliance with QASP performance metrics.
Coordinate event support staffing and readiness planning.
Implement corrective action plans and manage risks/issues.
Maintain documentation, SOPs, and performance records.
Requirements
Clearance: Secret
Certifications: CompTIA Security+ or higher preferred. PMP or ITIL certification preferred.
Education: Bachelor's degree in IT, Engineering, AV Technology, or related field required.
Experience:
Minimum of five (5) years of AV/IT operations management or federal contract management experience required. Experience supporting DoD or federal technical service contracts preferred
Strong understanding of AV/IT systems, networks, and cybersecurity requirements.
Ability to lead teams, manage performance, and meet mission timelines.
Strong communication and stakeholder engagement skills.
Strong analytical and reporting abilities.
Experience supporting DoD or federal technical service contracts.
Prior experience with AV control systems, IT network infrastructure, and collaboration platforms is preferred.
Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonable accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g., moving a case of paper or similar task) that may occur occasionally.
Benefits: The company offers the following benefits to permanent, full-time employees:
