High school diploma required; some college preferred.
10+ years of experience managing facilities electrical powering and cooling service preferred.
Superior organizational skills with experience managing service provider teams.
Excellent customer service skills, including strong verbal and written communication.
Ability to adapt in a changing work environment.
Advanced knowledge of the English language required.
Intermediate proficiency in Microsoft Word applications, especially Excel.
Adept at using remote web applications and services.
Responsibilities
Manage internal technicians for preventative maintenance contracts across geographic territory.
Track open tickets for timely completion and communicate status to customers.
Address customer inquiries and escalate issues as necessary.
Arrange and schedule repairs to restore service promptly.
Order parts for necessary repairs.
Read and understand schematics, flowcharts, and wiring diagrams.
Maintain preventative and emergency maintenance reports for customer access.
Benefits
Three weeks of paid vacation after 90 days, pro-rated in the first year.
Up to 9 paid company holidays.
Paid sick time.
Company-paid life insurance ($75,000).
Company-paid short-term and long-term disability insurance.
Medical, dental, and vision insurance with one plan fully covered by the company.
401(k) retirement savings plan with company matching.
Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
Full Job Description
Summary: The Program Manager will oversee all aspects of a large telecommunications customer's inside plant (ISP) service needs. The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.
Essential Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.
Manage internal technicians to execute the preventative maintenance contract throughout their geographic territory.
Track open tickets to ensure timely completion and communicate status to customer
Communicate with customers to address questions, problems, and requests for service or equipment. Escalate to appropriate person/team as necessary
Arrange for necessary repairs to restore service and schedule these repairs
Order parts for needed repairs
Successfully read and understand schematics, flowcharts, wiring diagrams and specifications
Have/expand industry knowledge of AC & DC electrical and batteries to successfully review inspection reports and provide feedback to the customer on any future or immediate/urgent maintenance needs
Successfully maintain preventative and emergency maintenance reports for customer review and access as needed
Education/Experience/Skills:
High school diploma required - some college preferred
10+ years of experience managing facilities electrical powering and cooling service preferred
Must have superior organizational skills as well as experience managing teams of service providers (self-perform and/or subcontractors)
Excellent customer service skills required, to include verbal and written communication, phone and email etiquette and the ability to develop and maintain excellent working relationships
Ability to work well in a changing work environment
Requires advanced knowledge of the English language
Intermediate knowledge of Microsoft Word applications, especially Excel
Adept at the use of remote web applications and web services
Proven team player
Compensation and Benefits:
Compensation: This position offers an annual salary range of $125,000 - $140,000.
Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
Up to 9 paid company holidays
Paid sick time
Company-paid Life Insurance ($75,000)
Company-paid Short-term and Long-term Disability Insurance
Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
401(k) retirement savings plan with company matching
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Physical Demands:
Ability to sit for an extended time, up to 8 hours
Frequently required to utilize hand and finger dexterity; typing
The ability to hear and speak effectively (i.e. over the phone, in person, or video conferencing)
Additional Info:
Criminal background check, pre-employment drug screen and MVR required.
This is a remote position and will require the employee to work from home.
