Program Manager - Content Onboarding OperationsOverviewWe are seeking a Program Manager to own partner onboarding and operations for a rapidly scaling streaming content program. This role will manage end-to-end onboarding projects, coordinate with cross-functional teams including Business Development, Product, and Engineering, and serve as the operational point of contact for partners encountering issues outside of the self-service workflow.
The Program Manager will help translate partner friction into actionable tooling requirements, drive accountability across teams, and ensure partners get to live quickly and remain healthy post-launch. This is a high-visibility role at the intersection of partner onboarding, operations, technical program management, and product advocacy.
Core Responsibilities- Manage end-to-end partner onboarding projects, stepping in when non-standard situations or escalations arise.
- Serve as the first line of operational support for partners experiencing content pipeline, metadata, feed, or payment issues.
- Participate in external partner calls to walk through technical integration requirements, including MRSS/JSON feeds, metadata schemas, content ingestion workflows, and self-service tooling capabilities.
- Partner with Business Development teams and international partners to ensure onboarding processes can scale across new locales.
- Identify recurring partner issues and translate them into actionable tooling and feature requirements.
- Track engineering tickets on behalf of partners, provide clear context to development teams, and drive resolution timelines.
- Build mechanisms to report onboarding progress, partner health, and issue trends to leadership.
- Support international expansion readiness, including regional payment setup, metadata localization, rights verification, and quality assurance.
- Identify and implement process improvements that reduce partner time-to-live and decrease repeat issues.
- Manage recurring partner syncs, track open issues, and coordinate resolution across teams.
- Communicate program status, risks, and trade-offs to Directors and VPs through clear written narratives.
A Day in the LifeA typical day may include reviewing open partner tickets and onboarding milestones, preparing for partner calls, and helping content providers work through feed integration setup. You may collaborate with Engineering to escalate and resolve metadata ingestion issues, coordinate with Business Development on upcoming partner timelines, develop feature proposals based on recurring partner pain points, and provide leadership with updates on onboarding and international expansion progress.
Required Qualifications- 5+ years of program or project management experience.
- Experience managing cross-functional projects with both technical and non-technical stakeholders.
- Experience with content operations, partner onboarding, or platform enablement at scale.
- Strong written and verbal communication skills.
Preferred Qualifications- Experience with content delivery pipelines, feed management, or streaming media operations.
- Experience working with international partners across multiple time zones and locales.
- Familiarity with self-service tooling platforms and product feedback loops.
- Comfort operating across Business Development, Product, and Engineering in a fast-moving environment.
- Track record of building operational mechanisms from scratch.
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