Program ManagerAlbuquerque, NMThe
Program Manager provides overall leadership, management, coordination, and oversight for contractor performance across DOI/IA information technology support services. This role is responsible for managing multiple functional sections, ensuring delivery of operations and project-based work across enterprise infrastructure, systems administration, application support, messaging, network engineering, digital services, database services, disaster recovery, and data center hosting functions. The Program Manager serves as the primary contractor interface to Government stakeholders and is responsible for program execution, staffing, scheduling, budgeting, reporting, risk management, quality oversight, and customer satisfaction. The position leads large, complex IT programs from planning and design through implementation, sustainment, and continuous improvement.
Responsibilities- Serve as the overall Program Manager for contractor performance across all assigned DOI/IA IT support functional areas.
- Act as the primary contractor point of contact and face of the company to Government stakeholders, customers, and partner organizations.
- Lead and coordinate multiple functional sections, including systems administration, application support, database support, messaging, network engineering, digital services, disaster recovery, and data center hosting support.
- Manage program execution for both steady-state operations and project-based work, ensuring alignment with task order requirements, OIT priorities, and Government direction.
- Provide leadership for planning, staffing, scheduling, budgeting, resource allocation, and workforce management across a large and diverse contractor team.
- Oversee delivery of complex projects and programs from design and development through implementation, production, sustainment, and transition.
- Define requirements, implementation plans, schedules, milestones, deliverables, and lifecycle activities for program and project efforts.
- Monitor program risks, issues, dependencies, and performance trends and lead risk mitigation, contingency planning, and corrective actions.
- Direct and oversee project engineering teams and functional leads, resolve conflicts, and support effective coordination across technical disciplines.
- Conduct team assessments and evaluations and support performance management, workforce development, and continuous improvement.
- Ensure timely and accurate delivery of status reports, metrics, briefings, technical and management documentation, and other contractual deliverables.
- Support customer relationship management, stakeholder communication, and cross-functional coordination with Government offices, support teams, vendors, and external partners.
- Ensure compliance with applicable policies, standards, SDLC requirements, change management practices, security requirements, and operational procedures.
- Support review of technical recommendations, modernization efforts, process improvements, staffing needs, and service delivery priorities.
- Promote high service availability, strong customer service, quality performance, and mission-focused execution across all supported areas.
- Other duties as assigned.
Qualifications- Bachelor's Degree in an Information Technology-related field of study, or 8+ years of IT program management experience in lieu of the degree.
- 5+ years of project management or IT management experience.
- 3+ years of experience coordinating and/or supporting IT business processes.
- Project Management Professional (PMP) certification required.
- Ability to obtain Public Trust
Preferred Qualifications:- Experience managing complex projects or programs from design and development through production.
- Experience managing enterprise IT support programs in a federal or similarly regulated environment.
- Experience overseeing multi-disciplinary technical teams across infrastructure, applications, networking, data center operations, security, and customer support functions.
- Experience managing 24x7x365 operational environments and balancing operational support with project delivery.
- Familiarity with ITSM, SDLC, change management, configuration management, cybersecurity, continuity planning, and service delivery metrics.
- Experience supporting Government stakeholders, executive briefings, staffing plans, operational reporting, and contract performance management.
- Experience managing geographically distributed teams, multiple work locations, and on-call/after-hours operational support models.
- Additional certifications in program management, IT service management, cybersecurity, or federal IT governance are preferred.
- Ability to obtain and maintain required government suitability or clearance, if applicable.
Knowledge, Skills and Abilities:- Ability to design and maintain technical and project documentation.
- Ability to perform team assessments and evaluations.
- Ability to identify and solve project issues efficiently and effectively.
- Ability to define requirements and plan project lifecycle deployment.
- Ability to define and schedule project and program implementations.
- Experience planning and scheduling project deliverables, goals, and milestones.
- Excellent organizational, presentation, communication, and customer service skills.
- Extensive experience directing and overseeing project engineering teams and managing conflicts within a group.
- Knowledge of program management principles, IT service delivery, and enterprise operations oversight.
- Knowledge of project planning, scheduling, budgeting, staffing, risk management, and performance management.
- Knowledge of enterprise IT environments, including infrastructure, applications, databases, messaging, networking, digital services, disaster recovery, and data center operations.
- Knowledge of Government-facing program execution, reporting, compliance, and stakeholder coordination practices.
- Skill in leading large, diverse technical teams and coordinating multiple functional areas.
- Skill in managing priorities, resolving conflicts, and driving program execution across simultaneous efforts.
- Skill in preparing executive-level briefings, contractual deliverables, technical documentation, and management reports.
- Ability to serve as a trusted interface with Government stakeholders and represent the contractor organization professionally.
- Ability to lead both operations and project execution while maintaining service quality, Demonstrated experience in risk mitigation and contingency planning.
- Demonstrated leadership in defining project risks and managing program execution.
- schedule performance, and customer satisfaction.
- Ability to assess teams, identify issues, implement corrective actions, and drive continuous improvement across the program.
How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
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