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Program Manager Category: Project Management
Main location: United States, Virginia, Fairfax
Position ID:J1026-1477
Employment Type: Full Time
Position Description: CGI Federal is building the next generation of VA's Medical Disability Examination (MDE) program, and we're looking for people who want their work to directly improve Veterans' benefits outcomes.
The goal of the program is to modernize how exams are scheduled, performed, and delivered-bringing automation, secure data integration, and human centered design to a mission that impacts millions of Veterans. You'll work with leading technologies, support quality and compliance at scale, and help streamline processes that have long needed modernization.
The Program Manager serves as the primary leader responsible for the full lifecycle management of CGI Federal's MDE contract. This role oversees initiation, planning, execution, monitoring, and closeout of programs supporting the agency mission. The Program Manager ensures operational excellence across multi project program environments of significant scale, complexity, and budget. The role requires strong leadership, disciplined contract management, stakeholder coordination, and a deep understanding of federal requirements, particularly those associated with the Department of Veterans Affairs (VA).
This position is located in our Fairfax, VA office with work performed at client site in Washington, DC;
Your future duties and responsibilities: Program Leadership & Contract Management
• Lead the execution of a large scale, multi project program aligned with contractual, regulatory, and organizational requirements.
• Oversee contract performance, liaise with federal partners, and ensure all program deliverables meet scope, schedule, cost, and quality expectations.
• Manage program governance, risk, dependencies, financials, FAR compliant processes, and performance obligations.
• Drive continuous improvement initiatives, operational efficiencies, and Lean Six Sigma-aligned practices within the program.
VA Onboarding & PIV Badging Coordination
• Manage and coordinate all aspects of the VA onboarding and Personal Identity Verification (PIV) badging processes for Contractor personnel.
• Ensure timely, accurate submission of onboarding packets, documentation, and appointment attendance.
• Serve as the primary liaison to VA staff, maintaining deep understanding of onboarding workflows, required forms, content expectations, and process changes.
• Track, shepherd, and report onboarding progress; quickly identify and mitigate delays or issues.
• Facilitate rapid onboarding of new Contractor staff to support operational readiness and contract performance.
Operational Management
• Provide leadership across customer service and call center environments, including multi tier and multi stakeholder operations.
• Manage distributed regional and national teams, ensuring consistent performance and communication.
• Oversee high volume operational workflows and processing pipelines.
• Lead disaster recovery planning and execution for national operational footprints.
• Manage subcontractor networks, including performance oversight, SLA compliance, diagnostics provider integrations, EHR interoperability workstreams, and provider network coordination.
Stakeholder & External Relations
• Work collaboratively with Veterans Health Administration (VHA) stakeholders and related medical industry partners.
• Support Veteran Service Organization (VSO) engagement and coordination activities.
• Manage responses and actions related to congressional inquiries in alignment with agency and contract standards.
Required qualifications to be successful in this role:• Bachelor's degree or advanced degree in a field relevant to program, contract, or operational management.
• Minimum 10 years of experience managing programs of significant scale (250M+), complexity, and lifecycle scope.
• 20+ years of overall relevant experience in federal, healthcare, or highly regulated environments.
• Proven experience working within the medical industry, including VHA related operations.
• Demonstrated background supporting VSO organizations and responding to congressional correspondence.
• Experience with subcontractor management, diagnostics vendors, EHR integrations, and provider networks.
• Extensive experience in contract oversight, FAR requirements, performance management, and SLA/metrics governance.
• Operational leadership experience at the Director level or equivalent, including call center management and large team oversight.
• Experience with continuous improvement, process optimization, Lean Six Sigma methodologies, and ramp up environments.
• Disaster recovery and continuity of operations planning experience in nationwide operations.
Desired qualifications :
• Strong analytical, organizational, and communication skills.
• Ability to work in fast paced, multi stakeholder federal environments.
• Demonstrated ability to build and maintain relationships with clients, subcontractors, and executive stakeholders.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $165,300.00 $305,800.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well being programs
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Skills: - Delivery Support
- English
- Project Management
- Health Care Payers
- Hospitals and Health Providers
- Human & Social Services (Fed)
- PMI Project Management Prof
- Quality assurance
