About the Role
Responsible for the dedicated management and operational oversight of a single customer program, focusing on customer service, team leadership to ensure efficient service delivery. This role requires a hands-on leader with a strong background in program management, customer service, and team leadership to ensure efficient service delivery and customer satisfaction.
Your Impact
- Program Management: Oversee the day-to-day operations of a customer program, ensuring efficient and effective service delivery.
- Customer Relationship Management: Maintain strong relationships and resolve customer issues.
- Operational Efficiency: Implement process improvements to enhance operational efficiency and reduce costs within the program.
- Team Management: Directly manage, develop, and support the team responsible for delivering services to the customer, fostering a collaborative and productive work environment.
- Performance Metrics: Monitor and report on key performance indicators (KPIs) to ensure program goals are met.
- Issue Resolution: Identify and address operational issues within the program, ensuring timely resolution and customer satisfaction.
- Compliance: Ensure compliance with industry standards and regulations in all program activities.
- Financial Management: Support P&L, revenue, and profit targets under leadership guidance.
About You: The Skills & Expertise You Bring
Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience.
- Management experience in Technology or Professional Services industry.
- Previous P&L responsibility, prior experience in a customer service environment.
- Customer Success experience preferred.
- Requires up to 50% travel (valid driver-s license and acceptable driving record necessary).
- Requires leadership ability, strong interpersonal and communications skills, and public speaking skills.
We are providing the anticipated base salary range for this role: $77,180-$105,980 annually.
Workstyle Description
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Posting Tags
#PM-19 #LI-RH2
