If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
About the Program Manager The Program Manager leads performance, execution, and strategy across multiple geographies and markets. This role oversees four distinct Customer Success (CS) motions, balancing their unique goals, workflows, customer segments, and performance expectations. By translating business objectives into regional and team-level strategies, priorities, and action plans, the Program Manager provides clear direction and aligns teams around client delivery outcomes.
Location: US Remote
What will you do? - Own performance, execution, and strategy across multiple geographies and markets, aligning regional delivery with business objectives.
- Lead and balance four distinct Customer Success motions, adapting leadership and delivery approaches to each motion's goals, workflows, customer segments, and performance expectations.
- Translate business objectives into regional and team-level strategies, clear priorities, and actionable plans.
- Guide teams in executing regional plans while maintaining alignment across markets and Customer Success motions.
- Monitor progress against each motion's performance expectations and adjust priorities and action plans to address delivery gaps.
- Balance shared business priorities with the distinct needs of regional teams and customer segments.
What will you need to succeed? - Experience leading client delivery or Customer Success programs across multiple regions, markets, or distributed teams.
- The ability to manage multiple Customer Success motions with different goals, workflows, customer segments, and performance expectations.
- Strong strategic planning skills, with the ability to turn business objectives into practical regional and team-level action plans.
- A results-oriented approach to monitoring performance, identifying delivery gaps, and adapting execution to meet objectives.
- Strong prioritization and organizational skills to balance competing demands across regions and Customer Success motions.
- Clear communication and collaborative leadership skills to align teams around priorities, expectations, and delivery outcomes.
- Adaptability to respond to differing market needs while maintaining a consistent focus on business and client objectives.
What We Offer: In our commitment to our "We Care" value, we believe in providing employees with valuable mental and physical well-being benefits including:
- Structured learning and career development programs
- Generous Paid Time Off policy
- Child/Dependent care reimbursement
- 401k match, hardship loan program, access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision
