Bachelor’s degree in a technical field (e.g., IT, Networking, Telecommunications).
15+ years managing complex contract operations for large federal agencies.
Experience with geographically distributed teams in mission-critical environments.
Strong skills in performance management, quality assurance, and risk management.
Proficient in ITIL processes and operational reporting tools like ServiceNow and Power BI.
Experience with federal cybersecurity policies and handling sensitive information.
PMP and ITIL v3 Foundation certifications required.
Responsibilities
Oversee task order performance and ensure compliance with service delivery standards.
Act as primary contact for the Contracting Officer’s Representative and coordinate with government representatives.
Direct and manage NOC/WNOC support functions effectively.
Lead transition activities, including planning and risk mitigation.
Develop and execute Program Management Plans, including quality control and staffing plans.
Implement quality controls and monitor contractor compliance, recommending corrective actions as needed.
Prepare monthly Program Management Reviews covering all aspects of task status and performance metrics.
Benefits
Comprehensive healthcare benefits.
Paid leave and retirement plans.
Insurance programs for employees and dependents.
Education and training assistance.
Full Job Description
Overview We are seeking a senior Network Program Manager to lead the successful delivery of Network Operations Center (NOC) and Wireless Network Operations Center (WNOC) Network Management Support Services. The Program Manager will serve as the contractor’s primary point of contact for the Contracting Officer’s Representative (COR), organize and direct complex, interrelated network operations support activities, and manage contractor personnel operating across multiple locations. This role is accountable for program execution, quality management, staffing, customer engagement, transition activities, performance reporting, risk mitigation, and delivery of accurate and timely work products.
Responsibilities
Oversee all aspects of task order performance and ensure services are delivered in accordance with the PWS, approved schedules, performance standards, and customer expectations.
Serve as the contractor’s primary point of contact for the COR and coordinate routinely with the Government Program Manager (GPM), Technical Point of Contact/Task Manager (TPOC/TM), Government Staff (GS), and other government representatives.
Organize, direct, and manage complex, interrelated NOC/WNOC support functions.
Lead program transition-in and transition-out activities, including transition planning, milestones, staffing, knowledge transfer, risk mitigation, and continuity of operations.
Develop, maintain, and execute the Program Management Plan (PMP), including the Quality Control Plan and Staffing/Resource Management Plan.
Implement quality controls, metrics, and performance measures; monitor contractor compliance; identify deficiencies; and recommend corrective and preventive actions.
Manage staffing and resource allocation, address staffing shortages, maintain qualified personnel, and ensure key positions are filled and supported in accordance with contract requirements.
Lead monthly Program Management Review preparation, covering task status, schedule, accomplishments, planned activities, risks, performance metrics, backlog, transition status, change requests, emergency break fixes, escalations, trends, and recommendations for improvement.
Ensure daily, weekly, and monthly deliverables are accurate, complete, clear, timely, and stored in approved agency repositories and systems such as Teams, SharePoint, Confluence, and Jira.
Coordinate with technical leads responsible for network infrastructure monitoring, event management, incident management, problem management, application management, request fulfillment, technical support, cybersecurity, knowledge management, and performance reporting.
Identify program risks, develop mitigation strategies, escalate issues appropriately, and provide decision-quality recommendations to government stakeholders.
Qualifications
Bachelor’s degree in a related technical field such as Management Information Systems, Computer Science, Engineering, Information Technology, Networking, or Telecommunications.
At least fifteen (15) years of experience organizing, directing, and managing contract operations support functions and multiple complex, interrelated projects for a large, complex federal agency.
Demonstrated experience managing technical support or network operations programs with geographically distributed teams and mission-critical service requirements.
Experience with performance management, quality assurance, staffing/resource planning, risk management, reporting, customer relationship management, and corrective-action processes.
Strong written and verbal communication skills, including the ability to brief senior government and contractor leadership and produce concise, decision-quality documentation.
Experience managing NOC/WNOC or other 24x7x365 operations supporting enterprise LAN, WAN, wireless, voice, video, cloud, network security, and related infrastructure.
Working knowledge of ITIL-based incident, problem, event, change, request fulfillment, configuration, and knowledge management processes.
Experience with ServiceNow, CMDB administration, Power BI, Microsoft Office, Confluence, SharePoint, Teams, Jira, or comparable operational reporting and collaboration tools.
Experience developing and maintaining program management plans, quality control plans, staffing/resource management plans, transition plans, operational SOPs, and program review packages.
Experience with federal cybersecurity, FISMA, security policies, vulnerability management, PIV/HSPD-12, and handling of sensitive information.
Experience supporting network availability, capacity planning, trend analysis, service-level reporting, and continual service improvement.
Experience coordinating technical teams responsible for network infrastructure, incident/problem resolution, application support, security, and operational analytics.
Preferred Qualifications
Experience supporting a federal civilian agency, or a comparable large-scale enterprise network operations environment.
Certifications
Required: PMP and ITIL v3 Foundation.
Preferred: ITIL Intermediate or higher.
Clearance
Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance
Pay Transparency StatementAMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $159,200.00/Yr. - USD $265,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
About AMERICAN SYSTEMS
AMERICAN SYSTEMS is a government IT solutions provider. The Company provides solutions in national security, healthcare, and public sector markets. Its services include acquisition and lifecycle support, enterprise IT, healthcare IT, intelligence analysis, and training and simulation. The Company's customers include the Department of Defense, Department of State, Department of Justice, and Department of Homeland Security. AMERICAN SYSTEMS was founded in 1975 and is headquartered in Chantilly, Virginia.
