7+ years of technical program management experience in platform and high-scale technology environments.
Hands-on experience designing and delivering AI-agent-driven automation connected to live data and workflows.
Proven ability to build automation and workflows personally, including API integrations and dashboard creation.
Ability to articulate personal contributions to automation projects and their outcomes.
Experience with AI governance, including auditability and validation controls.
Strong operational knowledge of incident management and distributed systems; ID, security, or authorization experience is a plus.
Excellent executive communication and influencing skills.
Proactive and adaptable in fast-moving, complex environments.
Responsibilities
Lead program execution across 55+ production services and cross-functional initiatives.
Establish program scope, priorities, milestones, dependencies, and deliverables.
Identify and prioritize opportunities for automation to replace manual processes.
Design, build, and productionize AI-agent automation solutions.
Direct multiple AI agents towards specified outcomes with proper validation controls.
Ensure automation reliability and maintainability with accurate documentation.
Communicate program progress and outcomes to senior technology leadership.
Build cross-functional relationships and drive commitments through proactive communication.
Benefits
Project-based hourly position with benefits eligibility.
Opportunity to lead high-impact technical initiatives in the automation space.
Engagement in cutting-edge AI automation technology.
Work collaboratively across multiple teams and services.
Flexible work environment with a focus on operational excellence.
Full Job Description
We're seeking a Program Manager & AI Automation Lead to lead a high-impact technical initiative focused on strengthening operational excellence while automating the manual processes that support it. You'll combine hands-on technical program management with the design, build, and delivery of AI-agent-driven automation, with working solutions as a core project deliverable.
The role brings together two key capabilities: technical program management and agentic automation delivery, requiring someone who can drive complex cross-functional work while personally building automation that improves how programs operate.
Key Responsibilities
Lead program execution across a portfolio of 55+ production services, including executive operating reviews, incident and RCA tracking, readiness activities, and cross-functional initiatives.
Establish program scope, priorities, milestones, dependencies, deliverables, and success measures while coordinating execution across multiple teams.
Identify and prioritize opportunities to streamline or replace manual program processes through automation.
Design, build, and productionize AI-agent automation, including ticketing and routing, cross-platform reconciliation, program telemetry, executive reporting, and automated follow-up workflows.
Direct multiple AI agents toward defined outcomes, establishing appropriate context, acceptance criteria, validation controls, and human-in-the-loop processes.
Ensure automation is reliable, auditable, and maintainable, with appropriate documentation and runbooks.
Communicate program progress, risks, decisions, and outcomes clearly and concisely to senior technology leadership.
Build strong cross-functional relationships and drive commitments through influence, proactive communication, and consistent follow-through.
Qualifications
7+ years of technical program management experience in platform, infrastructure, or high-scale technology environments, with a proven track record leading complex technology initiatives from planning through implementation and transition.
Hands-on experience designing and delivering AI-agent-driven automation connected to live data and workflows.
A track record of personally building automation and workflows yourself, including API integrations to tools like Jira and Smartsheet, building dashboards and tracking systems, and hands-on experience with AI/agent tools (like Claude, agent frameworks, or similar integration methods).
Ability to provide examples of automation you've built and shipped, and can clearly explain your individual contribution, how you designed the solution, and the outcomes it produced.
Experience with AI governance, including validation controls, auditability, and human-in-the-loop processes.
Strong operational knowledge of incident management, SDLC, and distributed systems; identity, security, or authorization experience is a plus.
Excellent executive communication and the ability to drive cross-functional delivery through influence.
Highly proactive and comfortable operating in fast-moving, complex technology environments.
