Master's degree in social work or related field preferred; Bachelor's degree in human services acceptable
7+ years of experience with homeless or special needs populations
5+ years in a managerial role
Experience with mentally ill and substance use populations
Strong leadership and organizational skills
Understanding of funding and industry regulations
Ability to work in a culturally diverse environment
Responsibilities
Oversee all aspects of site operations, ensuring compliance with regulations and contracts
Provide leadership and supervision to staff for timely completion of deliverables
Conduct hiring, training, and performance evaluations for program personnel
Monitor fiscal conditions and manage program budgets effectively
Develop and oversee program content to meet client needs and ensure quality standards
Maintain oversight of regulatory agency contracts and ensure compliance
Plan and coordinate program activities to achieve performance targets
Benefits
Medical, dental, and vision coverage
Generous paid time off including vacation days and paid holidays
Support for a healthy work-life balance
Comprehensive and competitive benefits package
Full Job Description
POSITION OVERVIEW
Under supervision of the Administrator, the Program Director ensures quality care and oversees the functions of the program according to regulatory bodies and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional and social needs of clients. The Director provides supervision of all programs services and works to develop, implement, track, report, and evaluate measurable outcomes. The requirements listed below represent the knowledge, skill, and/or ability required.
Full-Time, M-F, 9am-5pm
KEY ESSENTIAL FUNCTIONS
Responsible for overseeing all aspects of the sites' operations - service delivery, compliance to regulations and contracts, targets (case management, employment, housing retention and placements, medical and chart compliance, recreational activities, security, maintenance, food service if applicable, etc.)
Provide leadership, guidance, direction, and supervision to all staff to ensure accurate and timely completion of deliverables, targets and benchmarks;
Interview, hire, supervise, and set up training to program personnel to reach program goals; ensure staff vacancies are filled timely and do not remain vacant for >30 days.
Conduct performance evaluations, disciplinary actions, resignations, and terminations
Monitor and maintain the fiscal condition of the program; review and monitor monthly budget expenditures to ensure alignment with program budgets, ensure contract funding is managed and utilized appropriately throughout the budgetary year(s);
Ensure all program level financial reports are completed accurately and timely (dashboards, vouchers, databases, rental arrears logs, inventories and supply orders, purchasing requisitions, overtime analysis etc.)
Develop and Oversee program content to support clients' needs within the following areas:
Implement standards to enhance and support client recovery from MH and SU disorders;
Ensure minimum quality standards identified in Facilities reports are maintained in each client apartment setting;
Ensure staff oversight of client needs related to ADL's;
Ensure staff adherence to monthly reporting requirements;
Set and monitor realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff;
Ensure person-centered and culturally sensitive services are administered to all clients and documented accordingly in the client record (electronic health record and otherwise).
Ensure that services are documented within 24 hours of service provision;
Ensure adherence to all Federal, State, City and Acacia Network rules and regulations
Submit accurate and timely reporting of reports, including statistical information, for both Acacia Network management and regulatory agencies, i.e., monthly program dashboards, data quality errors are fixed on monthly basis; reports and responses to funders submitted within required time frame;
Maintain oversight of all regulatory agency contracts (i.e.-Dept. of Health, HRA, HASA, DHS, Coalition for the Continuum of Care, HUD, DOHMH, OMH, etc.), ensuring that program standards are in compliance (related to reporting, physical plant, food and emergency supplies, personal belongings, mail, etc.);
Understand all aspects of contract requirements and communicate this understanding to staff
Responsible for the overall administration of the site, food service, procurement of equipment and supplies for program and staff
Plan, interpret all policies and procedures for staff; ensure implementation of all policies and procedures
Plan and organize program activities to maximize program contract's goals and performance targets as outlined
Plan, coordinate and facilitate social/peer support and ADL events
Communicate with peers at other programs on issues related to client progress and best practices
Facilitate interdepartmental communication and conduct regular staff/departmental meetings
Review the analysis of program and demographic client data to make programmatic improvements
Contact vendors and/or sub-contractors to ensure appropriate service deliveries and quality
Connect with community leaders to build connections, gain support and troubleshoot issues/concerns
Conduct periodic (minimum monthly) internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints). Ensure monthly Quality Assurance reporting to Administration.
Organize onsite and offsite training opportunities for professional development of staff
Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment
Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols
Provide assistance and follow-up regarding critical incidents with clients
Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.)
Serve as the Incident Commander for the entire facility
Report all incidents that may subject Acacia Network to liability to the Program Administrator. Ensure all incident reporting regulations and policies are adhered with
Timekeeper for all reporting staff, including review and sign all time sheets, vacation approvals, etc.
Tasks may be modified, expanded and/or assigned over time
REQUIREMENTS
Master's degree in social work or related field preferred
Or Bachelor's degree in human services
Seven (7+) years of experience with homeless population or special needs population (mental illness, substance abuse, HIV, etc....)
Five (5+) years must be in a managerial position
Experience working with mentally ill and substance use population and individuals and/or families facing homelessness
Experience in staff training and development
An understanding of funding and industry regulations and a track record of meeting compliance standards
Strong leadership, excellent organizational and communication skills
Ability to work on a strong team of professionals in a culturally diverse environment
Ability to multitask and to work and function under pressure
WHY JOINS US?
Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.
About Oak Street Health
Oak Street Health is a network of primary care centers for adults on Medicare. The company was founded in 2012 and is headquartered in Chicago, Illinois. Oak Street Health's mission is to rebuild healthcare as it should be. They are committed to providing high-quality, affordable healthcare to underserved communities. Oak Street Health offers a range of services, including primary care, behavioral health, and social services. They also offer transportation to and from appointments, as well as 24/7 telemedicine services. Oak Street Health has been recognized for its innovative approach to healthcare, and has received numerous awards and accolades.
