High School Diploma or G.E.D.; Bachelor's degree preferred
8+ years managing operations teams in multimillion contract settings
5+ years of experience in complex project management and healthcare transportation
Skilled in contract implementation with government compliance
Proficient in managing both direct and indirect reports, including discipline
Responsibilities
Lead and manage both direct and indirect reports to achieve business goals
Ensure contracts and business outcomes are met through strategic oversight
Act as the key liaison between MTM and the Client for compliance and satisfaction
Monitor and maintain budgetary goals and manage financial resources effectively
Facilitate continuous training and development for local staff to enhance performance
Benefits
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with company match
Paid Time Off and Holiday Pay
Tuition Reimbursement
Full Job Description
What will your job look like?
The Program Director works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services. The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements.
Location: This position must reside in New Jersey and is contingent on award of contract.
What you'll do:
Provide leadership and management of direct and non-direct reports
Ensure business outcomes and contract goals are defined and met
Gain knowledge of and understand all aspects of the Client and the contract
Maintain, understand and effectively communicate Client expectations
Educate the Client on MTM procedures
Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM
Track and maintain department budget in order to meet established financial goal
Conduct quarterly Town Hall meetings with all levels of staff
Monitor Client Satisfaction beyond statistical data
Be available as Client's key contact for any issues relating to the program
Maintain a strong working relationship with key Client personnel
Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and education
Regularly hold and document satisfaction meetings with the Client
Identify and manage stakeholders' expectations during all phases of the contract
Ensure regular interaction with internal departments
Continuously plan for growth and issue resolution
Keep abreast of changes to NET program rules, regulations, and policies
Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered
Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals
Provide development and career guidance to local staff
Work across all departments to ensure the cost of transportation service delivery is within the budget
Conduct and process disciplinary actions and terminations as needed
What you'll need:
Experience, Education & Certifications:
High School Diploma or G.E.D.
At least 8 years of experience managing large, profitable operations teams in a multimillion contract environment, 10 years preferred
Must have at least five (5) years of experience managing complex projects; conducting health care transportation, with experience in its systems and personnel; maintaining a Provider Network; determining the appropriate mode of transport; dispatching an appropriate vehicle to transport Participants; and developing a quality assurance program to ensure access to appropriate transportation based on medical necessity.
Must possess a Bachelor's degree or have five (5) or more years of actual experience in managing an NEMT program in a senior management position.
Experience with contract implementation
Experience establishing and managing all aspects of performance management
Experience managing complex contracts with SLA's and government compliance
Experience managing a large team of both direct and indirect reports
Experience managing employees at all levels of the organization
Must possess a valid driver's license
Skills:
Strong leadership, mentoring & coaching skills
Strong conflict management skills
Strong persuasion and negotiation skills
Strong decision making skills involving complex data
Strong and effective communication skills
Strong business and financial acumen
Strong analytical and strategic planning skills
Ability to build and manage a strong team
Ability understand and communicate Company vision
Ability to establish and maintain operational structure
Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues
Ability to maintain a high level of confidentiality
Excellent interpersonal skills and the ability to work with a variety of people and job positions
Excellent organizational skills with the ability to manage multiple concurrent projects
Excellent problem solving skills with the ability to anticipate and resolve problems
Knowledge of managed care, quality improvement, contracting
High cognitive skills
Proficient in Microsoft Office Suite
Even better if you have...
Experience with Lean processes; Six Sigma Certification
Certified Project Management Professional or Associate Certification desired (PMI)
What's in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $76,960
Salary Max: $115,440
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
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About Medical Transportation Management
Medical Transportation Management is a transportation company that provides non-emergency medical transportation services. The company operates in the United States and Canada. Medical Transportation Management is a subsidiary of Total Transit, a transportation company. The company's mission is to provide safe, reliable, and cost-effective transportation services to its customers.
