The Program Coordinator will contribute to operational excellence by supporting program managers, driving process improvements, and coordinating activities across multiple business units. This role is ideal for someone detail oriented, proactive, and eager to grow into independently owning project deliverables and managing initiatives with increasing autonomy. It offers a strong foundation for progression into project coordination or project management roles.
What will you do?Program & Project Support
- Support Program Managers by coordinating, tracking, and monitoring actions to mitigate program risks across cross functional and cross business unit teams.
- Assist in coordinating the resolution of identified program risks and follow through on action owners and timelines.
- Help monitor and control program scope, schedule, and cost when requested.
Stakeholder Engagement & Communication - Schedule, facilitate, and document meetings with key stakeholders to support individual initiatives and ensure alignment on priorities.
- Maintain consistent communication across teams using platforms such as Microsoft Teams and shared workspaces.
- Document lessons learned and provide feedback to support continuous improvement.
Operational Excellence & Process Improvement
- Drive process efficiencies and support improvements to program structures that enhance customer experience and operational performance.
- Manage and regularly update program documentation, reporting packages, trackers, and dashboards.
- Participate in procurement alignment meetings; track deliverables, manage open items, and support stakeholder alignment across functions.
Cross Functional Coordination & Program Execution
- Manage booking, quote creation, and handover processes across multiple business units (UPS, ATS, LVS, EPMS, Services).
- Support sales funnel management including hierarchy validation, QA/QC, sales stage progression, and reporting updates.
- Coordinate warranty and asset entitlement processes-facilitating calls, performing QA/QC reviews, and ensuring proper setup within installed base systems.
Program Administration & Data Tracking
- Oversee storage and CIS programs including equipment tracking, change order management, dashboard maintenance, and contract verification to ensure revenue recognition and compliance.
- Manage submittal and construction document exchange (CDE) tracking post purchase order, ensuring proper document flow and timely updates.
- Track installed base transitions and ensure operational integration of assets.
What are the key skills we are looking for?- Project Management - developing level; coordinating timelines, resources, and deliverables across customer projects
- Communication - developing level; facilitating clear updates between teams, stakeholders, and customers
- Customer Orientation - developing level; building relationships and ensuring a positive customer experience throughout delivery
- Operational Efficiency - developing level; identifying process improvements to reduce costs while maintaining quality
- Prioritization - developing level; managing multiple project demands and adjusting focus as needs shift
- Digital Literacy - developing level; using project management tools and systems to track progress and report status
- Analytical Thinking - developing level; assessing project data to inform decisions and solve delivery challenges
What qualifications will make you successful?- Bachelor's degree in Project Management, Business, or a related discipline.
- 1-3 years of experience in sales, project coordination, operations, or similar roles.
- Strong organizational, multitasking, and analytical skills with high attention to detail.
- Effective written and verbal communication skills.
- Advanced proficiency in the Microsoft Office Suite (Excel, PowerPoint, Teams).
- Familiarity with ERP/CRM systems (preferred).
- Proficiency using the Smartsheet collaborative work management platform for tracking, reporting, task coordination, and workflow management.
What's in it for me?- Diverse project portfolio that accelerates your skills and career development
- Collaborative culture with access to mentorship and learning opportunities
- Meaningful work that directly impacts customer success and satisfaction
- Clear pathways for advancement within project management and operations
Ready to launch your career in project execution? We'd love to hear from you!
