Program Coordinator, MCLE Compliance

Job Description

Office of Professional Competence

Annual Salary Range: $83,390 - $111,175

FLSA Non-Exempt / Union Represented

This position requires one day in the office per week.

The Office of Professional Competence (OPC) is seeking a Program Coordinator to join the team in the San Francisco or Los Angeles office. The annual salary for this role is $83,390 to $111,175. This position has a weekly in office requirement. This role coordinates the daily operations of the State Bar's Minimum Continuing Legal Education (MCLE) compliance desk. The ideal candidate will have strong writing skills, effective customer service experience, and the ability to compile data and make recommendations.

About the Role
Under general direction, the Program Coordinator performs professional administrative coordination supporting the MCLE compliance program. Duties may include:

• Performing professional work that involves the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures
• Coordinating daily MCLE compliance desk operations in HubSpot, including monitoring volume and backlog to meet turnaround targets
• Reviewing processes and maintaining program transactions, records, and other documents
• Preparing and maintaining statistical data, reports, correspondence, and special studies, and conducting research
• Providing input in developing and evaluating program policies and procedures, and proposing changes to methods of operation
• Developing and monitoring the annual budget in assigned areas and creating financial and programmatic reports
• Training other staff in program procedures
• Coordinating activities with other State Bar departments and outside agencies, and responding to inquiries from attorneys and the public
• Designing, creating, remediating, and placing MCLE content on the State Bar website

Program Coordinator Definition

Under general direction, the Program Coordinator performs professional administrative coordination and development of activities supporting assigned State Bar programs.

Distinguishing Characteristics
The Program Coordinator classification is distinguished from the higher-level Program Analyst in that the Program Coordinator is focused on administrative coordination. In contrast, the Program Analyst is the professional class providing analytical expertise regarding programmatic or functional systems and procedures. It exercises a higher degree of independent judgment and performs more complex work.

Examples of Essential Duties
Duties may include, but are not limited to, the following:

• Performs professional work in support of State Bar programs and services involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures.
• Reviews processes and maintains program transactions, records, and other documents; assists in preparing and maintaining statistical data, reports, correspondence, and special studies; and conducts research.
• Provides input in developing and evaluating program policies and procedures, evaluates, and proposes changes concerning the methods of operation.
• Responsible for developing and monitoring the annual budget in assigned areas and creating financial and programmatic reports.
• May train other staff in program procedures to ensure the proper level of support for ongoing activities of the department.
• Represents the State Bar at programs and functions, coordinates activities with other State Bar departments and outside agencies, and responds to inquiries from attorneys and the public.
• Coordinates the development of publicity, materials, speakers, registration, and programs for various State Bar events.
• Designs, creates, remediates, and places content materials on the State Bar website.
• Prepares meeting site operations, including a schedule of events and timelines, communicates program requirements, and assists with facility negotiations.
• May perform several other similar or related duties that may not be specifically included within this position description but are consistent with the general level of the job.

Employment Standards
Knowledge of:

• Problem identification, analysis, and evaluation.
• Problem-solving and conflict-resolution methods and techniques.
• Principles in the development and management of educational and other programs.
• Principles of web architecture and development tools.
• Computer information systems, including personal computer applications, word processing, and spreadsheet programs.
• Principles of effective writing and verbal presentation.
• Coordination and operation of programs.
• Working knowledge of the State Bar Offices and their functions and general knowledge of other agencies and their interface with the State Bar.
• Computerized information and database recordkeeping systems.

Ability to:

• Apply a department's policies and practices to support program goals.
• Prioritize work assignments to meet program timelines.
• Operate modern office equipment, including computer hardware, software, and internet and web-based applications.
• Compile data and prepare narratives and reports.
• Appropriately respond to requests and inquiries from the public, State Bar members, or other departments.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective interpersonal relationships at all organizational levels and with the public.
• Maintain the confidentiality of information.
• Assess written documents and verbal requests, select alternatives, and make recommendations.

Minimum Qualifications:
Education: High school diploma; college degree preferred or a combination of education and experience sufficient to perform the position's duties.
Experience: One (1) year of progressive experience in administrative or program-related work.

Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification.

Unit: General/Confidential
FLSA: Non-Exempt