Program Analyst

Summary

This position is located within the U.S. Patent and Trademark Office (USPTO), Office of the Chief Patent Statistician (CPS). The incumbent serves as a Program Analyst supporting survey lifecycle activities, program coordination, reporting, documentation, and process improvement. The position reviews and summarizes program information and survey results to support management decisions, identify issues, improve operations, and advance the missions of CPS and the Patents business unit.

Duties

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The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per leave year.

The individual selected at the GS-12 for this position will be...

• Gathering, reviewing, and analyzing program, survey, and operational information to identify issues, patterns, inconsistencies, and areas for further review.
• Coordinating survey and program activities by maintaining schedules, tracking milestones and action items, organizing documentation, and monitoring workflow requirements.
• Applying established analytical methods and procedures to review program operations, work processes, and administrative activities and identify opportunities for improvement.
• Compiling and summarizing survey results and program information and preparing recurring or ad hoc reports, charts, summaries, and briefing materials for management review.
• Supporting program follow-up and stakeholder coordination by obtaining and clarifying information, maintaining records, coordinating responses, and tracking recommendations or required actions.

The individual selected at the GS-13 for this position will be...

• Planning and supporting survey lifecycle activities by reviewing survey requests, identifying required inputs, establishing project timelines, and ensuring activities are aligned with program requirements.
• Maintaining and improving survey tracking tools, schedules, templates, standard operating procedures, and related documentation used to monitor program activities and project status.
• Reviewing survey results, program information, and administrative processes to identify patterns, operational concerns, workflow issues, and opportunities for process improvement.
• Developing management information products and documenting methods, assumptions, sources, and limitations to support accurate, consistent, and reliable program reporting.
• Coordinating with leadership, program offices, subject matter experts, and other stakeholders to clarify requirements, resolve program-related issues, track follow-up actions, and support implementation of program improvements.

Requirements

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Conditions of employment

• Applications will only be accepted from United States Citizens and Nationals.
• Your resume and question responses must demonstrate the job-related competencies.
• You must meet the definition of specialized experience.
• Required to pass a background investigation and fingerprint check.
• Must be registered for Selective Service, if applicable (www.sss.gov).
• If selected, you may be required to complete a one year probationary period.
• You must meet all qualification requirements upon the closing date of this announcement.
• Suitable for Federal Employment
• Time-in-grade/band requirements must be met by the closing date of the announcement.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Management and Program Analysis Series 0343.

Specialized Experienceis experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, you must possess one full year (52 weeks) of specialized experience equivalent to the GS-11 in the Federal service:

GS-12: For this position, the next lower grade level is a GS-11.

Specialized experience for this position includes:

• Reviewing and analyzing program, operational, or management information to identify issues, trends, or areas requiring further review; AND
• Supporting program, survey-related activities, or project activities by tracking schedules, action items, documentation, or related workflow requirements; AND
• Preparing reports, summaries, briefings, or other informational products to communicate program activities, survey-related activities, findings, or status.

GS-13: For this position, the next lower grade level is a GS-12.

Specialized experience for this position includes:

• Analyzing program operations and administrative processes to identify trends, inconsistencies, operational concerns, and opportunities for improvement; AND
• Evaluating program goals, operational requirements, and information to determine appropriate approaches for planning and conducting program assignments; AND
• Coordinating program or survey-related activities, including tracking schedules, milestones, documentation, and workflow requirements; AND
• Preparing analytical reports, findings, conclusions, and recommendations based on program reviews, evaluations, or survey-related activities.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may not be substituted for specialized experience at this grade level.

Additional information

Time-in-grade/band requirements must be met by the closing date of the announcement unless eligible for special hiring authority, reinstatement eligible, non-current Federal employee applying as a VEOA eligible which do not require time-in-grade/band.

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.

This is a Non Bargaining Unit position.

If selected for this position, you may be required to complete the Fair Credit Act Memo, which gives consent so that one or more consumer credit reports may be obtained for employment purposes.

This is a Public Trust position and has a risk level designation of "moderate risk".

Background Investigation - If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation.

Relocation Expenses are not authorized and will not be paid.

More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.

All application materials become the property of the United States Patent and Trademark Office.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.