Job Summary:
The Professional Services Manager (PSM) is responsible for supporting the successful execution of professional services engagements within assigned accounts, segments, or regions. This role partners closely with sales professionals, integrated technology teams, delivery resources, and clients to understand business needs and align services solutions that drive customer outcomes. The PSM contributes to end-to-end services engagement execution, ensuring services are delivered on time, within scope, and aligned to quality and financial expectations.
What you will do:
- Support development and maintenance of relationships with key client stakeholders and internal CDW partners.
- Gain understanding of client business objectives, challenges, and expectations to help align services solutions.
- Participate in account planning activities and client-facing discussions as needed.
- Support preparation and execution of client business reviews.
- Support the delivery lifecycle of professional services engagements, including consultation, service design, implementation, and support.
- Assist with defining project scope, timelines, and resourcing plans.
- Coordinate across multiple services practices to support engagement execution and resource alignment.
- Partner with sales professionals, pre-sales consultants, and project managers to support services engagements.
- Participate in coaching, feedback, and continuous improvement discussions to strengthen services sales and delivery execution.
- Collaborate with pre-sales and delivery teams to support development of services solutions aligned to client needs.
- Support documentation, standardization, and alignment of service offerings with established best practices.
- Track engagement KPIs related to delivery performance, client satisfaction, and financial outcomes.
- Provide updates to internal stakeholders on engagement status, risks, and opportunities.
- Monitor services financial performance within assigned accounts and escalate variances as appropriate.
- Understand billable utilization targets and support CDW-first delivery strategies.
- Identify potential delivery risks and support mitigation planning.
- Escalate issues that may impact delivery timelines, scope, or client satisfaction.
- Identify potential opportunities for additional services within existing engagements.
- Partner with sales teams to support services expansion discussions and solution positioning.
What we expect of you:
- Bachelor’s degree and 5 years of experience in consultative professional services sales, delivery, or project coordination roles supporting client engagements OR 9 years of work experience in consultative professional services sales, delivery, or project coordination roles supporting client engagements.
- Experience supporting technology services engagements.
- Demonstrated ability to support moderately complex technology projects aligned to business objectives.
- Ability to understand client needs, contribute to client discussions, and support trusted advisor relationships.
- Ability to participate in discussions related to delivery issues, risks, and escalations with guidance from senior leaders.
- Experience supporting project plans, schedules, and execution activities.
- Strong communication and collaboration skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Analytical and problem-solving skills with a focus on client success.
- Ability to influence through collaboration and partnership.
- Willingness to travel up to 25% or as needed.
- Experience working in cross-functional team environments is a plus.
- PMP or services-related certifications is a plus.
- Consulting or enterprise client exposure is a plus.
Pay range: $121,450 - $170,010 depending on experience and skill set
Annual bonus target of 25% subject to terms and conditions of plan
Benefits overview:
Salary ranges may be subject to geographic differentials
CDW is committed to being an AI-fluent organization
Were looking for people who bring curiosity, a learners mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhancesnot replaceshuman creativity and decision-making. You dont need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one thats curious, adaptive, and ready to explore whats possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
