Professional Services Engineer 1 Responsibilities:- Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers
- Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development
- Primary technical resource for customers and partners during the deployment process, including technical troubleshooting
- Engage with multiple constituents at the customer organization - Business and IT
- Perform technical needs assessments of customer and/or partners
- Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement
- Perform other projects and responsibilities, as assigned
Required Skills and Experience:- Bachelor's degree, or combination of education and relevant experience
- CCNA certification or equivalent with history of networking and routing experience
- Aptitude and desire for technical learning and growth
- Strong experience in customer facing implementation roles - customer advocate
- The ability to multi-task: researching product capabilities, and balancing priorities for multiple projects and customers on a daily basis.
- A broad understanding of current IT infrastructure practices
- Experience with Network Configuration and Security, Windows/Linux, Active Directory, and Virtualization troubleshooting and configuration
- Strong background and hands-on experience with at least 2 or more of the following networking technologies (FW, switch etc): Cisco, Juniper, Check Point, Palo Alto or Fortinet
- Experience developing processes and managing projects in a technology-based service organization
- With current and in-depth experience in two or more of the following areas
- Small to medium sized business environment networking practices
- Endpoint deployment and management (Mac, Windows, Linux)
- Microsoft Active Directory (Group Policy, Server Administration, etc)
- Virtualization technologies
- Firewall technologies
- Cloud Platforms - AWS, Azure, GCP
- Fanatical devotion to customer service, business quality, and data security
- Assist with developing processes and managing projects in a technology-based service organization
- The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.
- Excellent organizational skills and written/oral communication skills
- The ability to be flexible and work in a rapidly changing environment is required
- This is an in office position - candidates can sit in Eden Prairie, MN, San Antonio, TX, or Waterloo, Ontario, Canada - any are fine as we require team members work from a corporate office
- Some travel may be required - up to 5%. Passport is required.
Nice to have Skills and Experience:- Linux CLI
- Python, Powershell / General scripting experience
On-Camera Policy:To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.
Security Requirements - Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
- Background checks are required for this position.
- This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations ("EAR"). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.
The base salary range for this job family is 62,100 to 225,900 CAD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.
