As a Professional Services Consultant, you will help turn complex Enterprise Architecture requirements into practical solutions for Orbus customers across North America, initially supporting a large new engagement within the US federal government.
Reporting to the Senior Director of Professional Services, North America, you will manage a defined workstream within a large implementation, covering requirements gathering, solution configuration, testing, documentation, workshops and training. Working with client stakeholders and internal Orbus colleagues, you will help move the implementation forward, resolve delivery issues and support customers in using their solutions effectively.
The role is preferably based on the US East Coast to align with client and team working patterns. Candidates based elsewhere in the US may also be considered, provided they can work effectively with the required hours and meet the role's travel expectations.
What You Will Do - Provide support and guidance to customers during onboarding and implementation, helping them realize value from Orbus products and solutions.
- Work closely with internal onboarding colleagues and customer project teams to manage a defined workstream within a large implementation and deliver agreed activities.
- Build trusted working relationships with customer stakeholders and contribute to a positive customer experience throughout the engagement.
- Understand customer use cases and gather requirements by asking clear and thoughtful questions. Translate customer needs into clear business outcomes and practical solution approaches, using your own initiative to advise customers on how to make best use of Orbus services and solutions to achieve their objectives.
- Configure and optimize Orbus products and solutions in line with agreed customer requirements.
- Test configured solutions and prepare clear functional documentation to support customer review, handover and ongoing use.
- Deliver training courses and develop or adapt custom training materials to support effective knowledge transfer.
- Deliver and contribute to customer workshops, working sessions and consultancy sessions throughout the engagement lifecycle. Apply Orbus best practices to provide practical guidance, resolve implementation challenges and support continued adoption of implemented solutions.
- Apply relevant Enterprise Architecture concepts and practices where appropriate to support customer initiatives.
- Work with Customer Success Managers, Account Managers and other internal colleagues to communicate progress, identify adoption risks and support a consistent customer journey.
- Deliver clear solution walkthroughs, implementation updates and working sessions for technical, business and senior customer stakeholders.
- Work with internal specialists and Professional Services colleagues to share lessons learned and contribute to reusable methodologies, training materials and published assets.
- Advocate for customer needs by identifying adoption barriers and providing structured feedback on how Orbus can better serve customers.
- Share relevant customer feedback with Product Development colleagues to inform potential product improvements.
- Manage your own delivery activities, actions and priorities, escalating risks, dependencies or issues that require wider decision-making.
What You Will Bring Essential describes the experience and capabilities you will need to be effective in the role from the start.
Desirable describes experience that would be helpful but can be developed after joining.
Essential- Experience managing a defined workstream within a large software, technology or transformation implementation.
- Experience delivering customer-facing consultancy, software implementation or professional services engagements.
- Ability to understand customer requirements and translate them into practical solution designs and delivery activities.
- Experience with software configuration, testing, implementation documentation or customer handover.
- Experience delivering workshops, working sessions, consultancy sessions or customer training.
- Ability to absorb technical information and communicate it clearly to audiences with different levels of technical knowledge.
- Strong written and verbal communication skills.
- Strong interpersonal skills, with the ability to influence others and identify important information.
- A service-oriented approach, with good organization and attention to detail.
- Ability to manage your own priorities, meet agreed deadlines and take initiative in identifying and resolving issues.
- Ability to work independently while collaborating effectively with colleagues across a global team.
- Willingness to travel for customer engagements, up to approximately 30% of the time.
Desirable- Prior experience in Enterprise Architecture.
- Experience working with US federal government customers.
- Experience working in a complex, highly governed public-sector or regulated environment.
- Experience using Enterprise Architecture, business architecture or transformation management platforms.
- Experience delivering professional services in a software-led environment.
- Experience creating customer training materials, implementation documentation or reusable delivery methods.
- Experience working with project managers, Customer Success Managers or Account Managers to coordinate customer delivery.
- Familiarity with Orbus products or comparable enterprise software platforms.
- A degree in Computer Science, Engineering, Information Technology or a related field would be helpful, but equivalent practical experience is equally valued.
Perks & BenefitsWe believe great people do their best work when they're supported, trusted, and given the space to succeed.
Our benefits vary by location and are designed to support your wellbeing, your future and your life outside of work.
Generous time off: We offer competitive paid time off so you can rest, recharge and spend time on what matters outside of work.
Health and financial wellbeing: Depending on your location, benefits may include health, life and disability coverage, as well as retirement or pension plans.
Hybrid working: Where we have offices, we believe there is real value in spending time together. Our hybrid approach combines in-person collaboration with the flexibility to work remotely for part of the week.
Support through different life stages: Our benefits include family leave and other support designed to help our people manage work alongside the things that matter outside of it.
