5-7 years of experience in data analysis and project management
Proficiency in warehouse technologies and material handling solutions
Strong analytical skills with the ability to interpret complex data
Excellent communication skills for customer engagement and presentations
Experience in developing project plans and managing timelines
Familiarity with data visualization tools and reporting software
Ability to collaborate across multiple teams and departments
Responsibilities
Identify and implement technology solutions to optimize operations
Analyze customer operations to find opportunities for improvement
Gather and interpret data from various sources for actionable insights
Create reports and presentations to communicate performance trends
Lead customer engagements from discovery to implementation
Develop project plans and monitor progress to ensure timely completion
Facilitate training sessions and ongoing education for customers
Benefits
Opportunity to work with cutting-edge warehouse technologies
Collaborative work environment with cross-functional teams
Professional development and continuous improvement initiatives
Travel opportunities to engage directly with customers
Access to industry trends and emerging technologies
Full Job Description
POSITION SUMMARY
The Professional Services Consultant combines expertise in data analysis, warehouse technologies, project management, and customer consulting to support engagements from discovery and assessment through implementation and ongoing optimization. The Professional Services Consultant collaborates with customers and internal teams to deliver exceptional service, actionable insights, and long-term value.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Identify and implement material handling technology and process improvement solutions that optimize operations and deliver measurable business results
Analyze customer operations, business processes, equipment utilization, and operational data to identify opportunities for productivity, safety, cost savings, and efficiency.
Gather, organize, and interpret data from multiple sources, including forklift telemetry, Raymond iWarehouse Server Gateway, iTrack, warehouse systems, and customer-specific operational data.
Create reports, dashboards, presentations, and customer-facing deliverables that communicate performance trends and actionable recommendations.
Lead and support customer engagements from discovery through implementation, ensuring projects are completed on time and within scope.
Develop project plans, coordinate implementation activities, monitor progress, and communicate project status to stakeholders.
Facilitate customer training sessions, solution demonstrations, business reviews, and ongoing education programs.
Collaborate with Sales, Operations, Aftermarket, Technology, and Customer Success teams to deliver integrated customer solutions.
Translate complex analytical findings into clear business insights and recommendations for customer stakeholders.
Create and maintain project documentation, standard operating procedures, training materials, and customer deliverables.
Identify opportunities for additional products, services, and technology solutions that support customer objectives.
Stay current on industry trends, emerging technologies, warehouse automation, data analytics, and material handling best practices.
Contribute to continuous improvement initiatives and the development of professional services offerings.
Travel to customer locations as required to support assessments, implementations, training, and project execution.
