Job Function:
Technology Product & Platform Management
Job Sub Function:
Technical Product Management
Job Category:
Scientific/Technology
All Job Posting Locations:
Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America
Job Description:
DePuy Synthes is recruiting for aProfessional,Customer Service Systems, located in Raynham, MA; Raritan, NJ; West Chester, PA; Palm Beach Gardens, FL; OR Warsaw, IN.
This role supports the reliability, performance, and continuous improvement of customer‑facing service systems that enable commercial and customer service operations. TheProfessional, Customer Service Systemspartners with IT, Commercial Technology, and business stakeholders to support system functionality, analyze issues, and improve processes that directlyimpactcustomer experience, order fulfillment, and service efficiency. This position offers exposure to enterprise systems, cross‑functionalcollaboration, and meaningful contributions to customer satisfaction in a global MedTech organizationand reports into the DePuy Synthes Technology organization.
Support day‑to‑day operations of customer service 6related systems, ensuring stability, data accuracy, andtimelyissue resolution.
Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, anddata 6drivendecision 6makingwhile driving scalable and compliant commercial execution across sales, marketing, and customer operations.
Assistwith system configuration, testing, validation, and deployment activities in alignment with IT and quality standards.
Bachelor9s degree in Information Technology, Computer Science, Business Information Systems, ora related field(required).
Technical skills in application support, incident management, and basic system configuration or testing within enterprise platforms (e.g., CRM, order management, or customer service tools).
Working knowledge of IT service management concepts such as ticketing, SLAs, change management, and root cause analysis.
Strong business skills, including requirements gathering, process documentation, and the ability to translate business needs into system 6oriented solutions.
Demonstrated leadership behaviors such as accountability, teamwork, learning agility, and alignment withthe Johnson& Johnson Credo.
For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visitwww.careers.jnj.com.
Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Required Skills:
Preferred Skills:
Agile Product Development, Analytical Reasoning, Coaching, Collaboration, Competitive Landscape Analysis, Critical Thinking, Customer Alignment, Demand Forecasting, Human-Computer Interaction (HCI), Organizing, Product Development, Product Improvements, Product Strategies, Requirements Analysis, Research and Development, Software Development Life Cycle (SDLC), Software Development Management, Stakeholder Management, Technical Credibility, Technical Writing, Technologically Savvy
The anticipated base pay range for this position is :
132,000.00 USD Annual
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company9s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay, including Floating Holidays 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave 80 hours in a 52-week rolling period10 days Volunteer Leave 32 hours per calendar year Military Spouse Time-Off 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
