Role descriptionJob SummaryWe are looking for an experienced
Production Support / Application Support Engineer to provide end-to-end production support and production management for
Check Operations applications. The role requires strong troubleshooting skills, hands-on expertise in
SQL, Splunk, Linux/Windows, scripting, incident management, and automation, along with the ability to manage critical production issues and coordinate effectively with technical and business teams.
Key Responsibilities- Provide end-to-end production and application support, ensuring reliable daily delivery of technology services.
- Respond to production incidents, troubleshoot issues under tight deadlines, identify root causes, implement corrective actions, and drive issues through resolution.
- Develop and execute complex SQL queries for troubleshooting, data analysis, validation, and production investigations.
- Use Splunk SPL to search application logs, monitor systems, investigate incidents, and perform root-cause analysis.
- Provide hands-on support across Linux and Windows environments.
- Automate operational and repetitive activities using Shell scripting, PowerShell, Python, VBScript, and Bash.
- Lead and participate in incident triage and troubleshooting calls, coordinating with technical teams and business stakeholders.
- Apply ITIL/ITSM practices, including Incident Management, Change Management, and Problem Management.
- Identify opportunities to automate and simplify operational processes to improve efficiency and reduce manual intervention.
- Support application monitoring, file transfers, deployments, and operational processes using tools such as FTP, Connect:Direct, BladeLogic, Nastel, Dynatrace, AppViewX, Jira, Cutover, and ServiceNow.
- Perform production health monitoring, escalation management, root-cause analysis, and post-incident follow-up.
- Communicate effectively with technical teams, business partners, and stakeholders at different organizational levels.
- Participate in rotational evening and weekend support for critical production issues.
Mandatory / Primary Skills- Production Support / Application Support
- Complex SQL queries
- Splunk / SPL
- Linux and Windows
- Shell scripting
- Incident Management
- Troubleshooting & Root Cause Analysis
- Automation
