Production Billing Lead

What You'll Do

• Manage the process and act as point of escalation for special billing requirements, invoice generation, and exception processing related to the creation of over 2.5 million invoices annually for the US and Canada
• Validate completeness of invoice population, distribution, and reconciliation of variances, driving team to meet SLA guidelines
• Direct, guide, and recommend whether the client's invoicing requirements can be met through systematic or manual methods
• Devise solutions to resolve billing issues, and escalate recommendations if warranted
• Apply current knowledge and demonstrate good judgment of systems and business processes to extend to new applications/uses
• Regularly evaluate and integrate internal processes between Production Billing teams, other Revenue Operations departments, and other stakeholders
• Recommend and/or implement approved process improvements
• Establish and maintain effective internal and external staff and client relationships, networking with key contacts outside own area of expertise
• Ensure Billing Production team is providing exceptional customer service within appropriate timeframes and with accurate invoicing and data
• Analyze data points resulting from these efforts to feed into productivity, quality or SLA metrics
• Escalate issues that exceed limits of authority or complexity to ensure proper resolution
• Interpret quality data and work with Supervisors/Managers on action steps and/or escalation
• Validate all internal controls are accurately performed and documented in a timely manner as required by Billing Production team
• Gather, analyze and submit audit schedules and supporting documentation for Billing Production team, raising any concerns to Billing leadership
• Prepare complex productivity and status reports which often require disparate and manual compilation
• Prepare flash reports and ad-hoc reports as needed
• Evaluate team and individual adherence to SLAs
• Coordinate daily production activities performed by the Billing Production Team including workload distribution across available resources, and prioritization of staff workload
• Interact with staff on a daily basis by communicating workload distribution assignments and prioritization, and providing updates on production goals, processes, or procedures
• Monitoring web billing rejections and submissions and coordinating with team members for resolution
• Provide guidance to the team regarding compliance changes affecting team's processes
• Focus on workload management and tracking, team's work product quality assessment, and providing and following up on production coaching
• Serve as primary trainer for new or onboarding staff and responsible for integrating new team members with existing staff
• Provide input to manager for staff performance management, and refer problematic performance to manager
• Proactively identify ways to improve processes and backfill for team members as required
• Document, implement and troubleshoot approved process changes with the team
• Receive little instruction on day-to-day work, and only general instructions on new assignments
• Lead and/or assist with the implementation of corporate wide system initiatives and upgrades
• Support and/or participate in User Acceptance Testing, and rollouts of new or enhanced technology and/or processes
• Apply current knowledge and demonstrate good judgment of systems and business processes to extend to new applications/uses
• Serve as primary trainer on new technology changes
• Handle special projects as assigned

What You'll Need

• Bachelor's Degree in Business, Finance, Accounting or equivalent preferred, or relevant work experience
• Degree plus 5+ years of relevant (analytical, billing, and accounting experience) and 1 year minimum of demonstrated leadership experience. Without a degree, 6+ years of same experience in a financial/accounting environment and in developing customized invoices.
• Web billing experience preferred.
• Experience in an ERP and high volume processing environment required. PeopleSoft experience preferred.
• Experience in dealing directly with customers and addressing business concerns on a timely basis, and project management or change management experience.
• Strong communication and customer service skills.
• Ability to convey ideas both verbally and in writing.

The typical annual salary range for this position is shown below and is negotiable depending upon experience and location.

We offer exceptional earning potential and a competitive benefits package, including group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at .