Product Support Inspection Specialist

Job Description

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Review completed Cat Inspect reports; identify and prioritize Action Required (AR) items.
• Monitor Condition Monitoring systems (e.g. Texada) and Cat Inspect website to manage inspection alerts; maintain clean and accurate alert queues, ensuring no backlog.
• Create and manage cases, including clear descriptions and recommendations for work opportunities (i.e. leads).
• Submit cases and work opportunities to Pricing Team; track to ensure timely quoting and follow-through.
• Collaborate and communicate directly with customers and internal Product Support, Service, and Sales teams to optimize efficiency and effectiveness of the inspection-to-quote process.
• Support and maintain documentation standards and data accuracy within Cat Inspect, Condition Monitoring systems, and related systems.
• Maintain punctual, regular, and predictable attendance.

OTHER JOB FUNCTIONS

• Assist Pricing Team with creating and transmitting quotes to customers for parts and services.
• Travel occasionally to Peterson locations to attend meetings, training, company events, professional development, and industry conferences.

JOB SCOPE

This position serves in the capacity of the Product Support Inspection Specialist. General discretion and judgment are exercised routinely in the execution of job duties. If errors in judgment or professional execution of responsibilities are made, the consequences to the to the department can be significant.

INTERPERSONAL CONTACTS

Internal contacts consist of various levels of positions in the company from business unit leaders to entry level positions. The position regularly exchanges information in person, in writing, via telephone or by electronic transfer. The position regularly deals with confidential information including but not limited to customer data and company process, service, and product costs. Sensitivity is required in dealing with such information and decisions concerning the release or sharing of that information. External contacts may consist of customers, visitors, manufacturer representatives, vendors, and consultants.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson’s core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Computer-proficiency with basic Microsoft Excel skills and the ability to quickly learn and adapt to new software applications, systems, and technologies.
• Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines independently.
• Ability to translate inspection data into detailed repair plans, identifying required work, parts, and labor.
• Strong customer service skills, with the ability to communicate clearly and professionally.
• Self-motivated with the ability to take initiative and work effectively under minimal supervision.
• Familiarity with heavy equipment industry terminology highly preferred.

EDUCATION and/or EXPERIENCE

High School Diploma or General Education Degree (GED) and a minimum of three (3) years of directly related experience in the construction, heavy equipment industry, and/or automotive industries; or an equivalent combination of education and work experience.

• Experience quoting service and repair work, ensuring accuracy and alignment with customer needs required.
• Experience with heavy equipment or automotive parts and/or service required.
• Familiarity with Cat Inspect or similar systems preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

None Required

35.55 - 41.77 USD Hourly