Lam Research

Product Support Engineer 3

Lam Research • $95K — $115K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Minimum of 5 years of related experience with a Bachelor's degree, or 3 years with a Master's degree, or a PhD with no prior experience required, or equivalent work experience.

Responsibilities

  • Provides remote and on-site advanced-level support for troubleshooting and managing tool-down escalations.
  • Communicates as a subject matter expert on technical issues and provides guidance.
  • Drives actions at customer sites to resolve escalations and prevent recurring problems.
  • Troubleshoots technical issues with root cause analysis and detailed action plans.
  • Liaises between customers and Product Groups to ensure product issue resolution.
  • Participates in Lam's technical community and shares knowledge.
  • Acts as a technical mentor and may conduct training sessions.
  • Identifies opportunities for performance improvements through data analysis.

Benefits

  • Comprehensive set of outstanding benefits.
  • Flexible work location models including hybrid options.
Full Job Description
The impact you'll make

As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring customer satisfaction.

What you'll do

  • Provides remote support and on-site advanced-level support to analyze, troubleshoot, and manage tool-down escalations and provide performance improvement solutions for all Lam semiconductor processing equipment in a clean room environment at customer sites.
  • Communicates as a subject matter expert on high-level technical issues and escalations while providing guidance and recommending solutions.
  • Drives required actions at the customer site to resolve escalations and prevent recurring and preventable problems.
  • Troubleshoots technical problems by providing root cause hypotheses, analysis, and action plans with detailed problem statements, data analysis, and success criteria.
  • Liaises between customers and Product Groups to ensure closure of product issues.
  • Participates in Lam's worldwide technical community and actively shares knowledge.
  • Acts as a technical mentor for field and account engineers and may design or conduct training sessions.
  • Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands-on and/or installed-base performance data collection and analysis.
  • Develops customer confidence through credible recommendations and an understanding of the customer's perspective to support sales, service, and revenue.


Who we're looking for

  • Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD with no prior experience required; or equivalent work experience.


Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

About Lam Research

Lam Research Corporation (Lam Research) is a supplier of wafer fabrication equipment and services to the worldwide semiconductor industry. Lam Research designs, manufactures, markets, refurbish, and services semiconductor processing equipment used in the fabrication of integrated circuits. The Company’s etch and clean technologies enable customers to build integrated circuits. Its etch systems shape the microscopic conductive and dielectric layers into circuits that define a chip’s final use and function. Its Customer Support Business Group (CSBG) provides products and services to maximize installed equipment performance and operational efficiency. Its customer base includes semiconductor memory, foundry, and integrated device manufacturers (IDMs) that make DRAM, NAND, and logic devices for these products.

Lam Research Careers

Joining Lam Research offers a unique opportunity to enhance your career at a leading global company at the forefront of innovation and technology in the semiconductor industry. Work You’ll Do At Lam Research, we are committed to advancing the technology landscape through continuous innovation and leadership. Our team of professionals is dedicated to pushing the boundaries of what's possible, making us a pivotal player in the semiconductor industry. By joining our team, you will collaborate with some of the brightest minds in the field, contributing to projects that significantly impact future technology. Transform Your Career Lam Research stands at the intersection of technology, innovation, and leadership. We offer job opportunities that challenge you to excel and push your limits. Our culture fosters growth and embraces diversity, ensuring that every team member can thrive professionally and personally. Join our dynamic team and be part of a company known for its groundbreaking work in developing equipment and services that drive the production of virtually every leading-edge chip in the world. Professional Growth and Development We believe in nurturing the professional growth of our employees by providing ample opportunities for career advancement through leadership and diversity training programs. Our commitment to your career is reflected in our robust benefits package, designed to support you and your family’s health, well-being, and financial future. Internship and Employment Opportunities Start your career path at Lam Research with our internship programs, which offer a hands-on experience in the semiconductor industry. Interns work closely with experienced mentors, gaining invaluable skills and knowledge that prepare them for full-time positions within our company. For seasoned professionals, we offer a variety of positions that leverage your skills to contribute to our mission of continuous improvement and innovation. We are always looking for curious, creative, and driven individuals to join our team. Inclusive Culture and Networking Lam Research is dedicated to creating a diverse and inclusive environment where all employees can thrive. Our culture encourages networking and collaboration, allowing you to connect with colleagues and industry leaders who are as passionate about technology and innovation as you are. Applying at Lam Research Ready to take the next step in your career? Explore the job opportunities at Lam Research by visiting our Careers page. Tailor your resume to highlight your relevant experience and skills, and prepare for an interview that could lead to a multitude of rewarding career paths with us. Stay Connected Keep up to date with the latest company news, employment trends, and career tips by joining our community. Subscribe to receive updates that can help you navigate your professional journey at Lam Research. Join Our Team Search open positions that match your skills and interests. We look for passionate, innovative, and solution-driven team players. Start your journey with Lam Research today, where your work isn’t just a job—it’s a pathway to personal and professional fulfillment. SEARCH LAM RESEARCH JOBS Discover the opportunities waiting for you at Lam Research, where we turn today’s innovations into tomorrow’s technologies.
Learn more about Lam Research
Size
14,100 employees
Market Cap
$54.8 billion
Industry
Net Income
$2.9 billion
Founded
2013
5 Year Trend
+16.5%
Revenue
$11.9 billion
NASDAQ

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