Product Specialist

Position Summary

The Product Specialist serves as the technical product expert and primary field resource for customers, dealers, sales personnel, and internal teams throughout North Dakota and surrounding areas. This customer-facing, field-based role is focused on supporting the successful introduction, demonstration, sale, operation, and continuous improvement of RedE products and equipment.

This role works collaboratively with customers, dealers, engineering, sales, service, and product development teams to ensure products are operating effectively and customers receive exceptional support throughout the ownership experience.

Travel Requirements

This role requires frequent travel throughout the Midwest and surrounding areas to support customers, dealers, demonstrations, training events, field evaluations, and industry events. Team members should expect significant travel during peak planting, application, and harvest seasons, including occasional overnight stays. Travel schedules may vary based on customer needs and seasonal demands. This role requires a high level of comfort working in field-based and travel-heavy environments. This role can work out of our Fargo or Wichita offices.

Key Responsibilities

• Develop expert-level knowledge of Red E products, equipment, technologies, and applications.
• Provide field-based technical support to customers, dealers, and sales personnel.
• Assist with product setup, calibration, adjustment, operation, troubleshooting, and performance optimization.
• Diagnose mechanical, hydraulic, electrical, and control-system issues in collaboration with service and engineering teams.
• Support customers during critical planting, application, tillage, and harvest periods.
• Plan and conduct product demonstrations, customer clinics, and training events.
• Explain product features, applications, competitive advantages, and return-on-investment considerations.
• Support sales personnel in identifying solutions that best fit customer operations and equipment needs.
• Develop and deliver hands-on training for customers and dealers.
• Create and maintain setup instructions, troubleshooting resources, training materials, and operator guidance documents.
• Gather and communicate customer feedback regarding product performance, reliability, usability, and customer needs.
• Coordinate field testing, product evaluations, and pre-production trials.
• Build relationships with growers, dealers, agricultural organizations, and industry contacts.
• Represent Red E professionally at trade shows, field days, customer events, and industry meetings.
• Ensure work is completed safely, efficiently, and to a high-quality standard.
• Maintain accurate and organized work practices.
• Maintain a clean, safe, and professional work environment.

Who We're Looking For

This role is designed for someone who enjoys combining hands-on mechanical work, agriculture, problem-solving, and customer interaction. You will work alongside a team focused on supporting customers, improving products, and delivering high-quality results.

We're looking for someone who takes initiative, demonstrates strong attention to detail, and is committed to helping customers succeed. This role requires someone who is dependable, adaptable, and able to take ownership of responsibilities while contributing to a team environment.

The ideal candidate is comfortable operating equipment, diagnosing field issues, training others, and serving as a trusted technical resource for customers and dealers.

This role offers the opportunity to grow skills, influence product development, and make a meaningful impact while supporting the overall success of the organization.

This role requires regular travel and is best suited for someone who is comfortable working in a field-based and on-the-road environment.

Qualifications

• Associate degree, bachelor's degree, or equivalent experience in agriculture, diesel technology, engineering, mechanics, or a related field.
• Three or more years of experience with agricultural equipment, farming operations, equipment dealerships, product support, field service, or technical sales.
• Strong mechanical aptitude and understanding of agricultural equipment and systems.
• Ability to troubleshoot mechanical, hydraulic, electrical, and control-system issues.
• Strong communication and customer-service skills.
• Valid driver's license with an acceptable driving record.
• Class A CDL or ability to obtain Class A CDL preferred.
• Ability to travel frequently throughout the assigned territory.
• Strong attention to detail, reliability, and work ethic.
• Self-motivated with the ability to work independently and adapt in a dynamic environment.

Why This Role Matters

This role serves as a vital connection between customers, dealers, and Red E's internal teams. By providing technical expertise, product training, hands-on support, and real-world field feedback, the Product Specialist helps ensure customers achieve the greatest possible value from Red E products.

Red E offers more than a job. This role is an opportunity to be part of helping farmers feed the world. By supporting customers when it matters most and contributing to continuous product improvement, this role helps drive customer success, product innovation, and operational excellence across the organization.

Relocation Assistance: This position may be eligible for relocation assistance.

The pay range for this role is:

70,000 - 95,000 USD per year (Main Office)