Join Our Team as a Product Serviceability Lead at Epiroc!Responsible for ensuring the serviceability of existing products and new products being released by Epiroc Electrification Solutions (EES).
Work Type (Onsite/Hybrid/Remote):Onsite
Responsibilities:- Own EES service tool portfolio from a technical perspective - this includes internally developed, co-developed, and purchased service tools
- Software based tools (laptop applications, internal Linux controllers), hardware-based tools (Gameboy like devices), physical tools (charge/discharge tools, etc.)
- Coordinate the development of service tools with the internal engineering team, engineering teams from other divisions, and external suppliers
- Work collaboratively with Epiroc's Parts and Service Division (PSD) on service strategies for current and future products. Translate strategies into tangible tools and products for EES and PSD
- Drive requirements towards new product development in relation to serviceability
- Service tools, manuals, documentation, service intervals, etc.
- Participate in design reviews, approve requirements, and act as stakeholder in projects
- Align service tool roadmaps to support product roadmaps from Global Technical Product Managers (TPMs) for both Battery and Infrastructure
Knowledge/Education:- Bachelor's degree in engineering, computer science, or a related technical field. Technical diplomas considered as well
- Journeyman red-seal also considered an asset - heavy duty equipment technician, automotive service technician, instrumentation and automation
- 5+ years of related industry experience required, 10+ years preferred
- Background in service, support, and diagnostics of machines, vehicles, and/or industrial equipment. Hands on experience is an asset
- Experience defining and delivering service or diagnostic software products
- Strong understanding and experience with of key service principles like OTA, predictive maintenance, digital twins, remote logging and diagnostics
- Experience as a Product Owner, Product Manager, Systems Engineer, or Technical Program Manager
- Experience with EV batteries and EV chargers is an asset
- Understanding of battery systems, BMS, and high-voltage architectures
- Experience with CAN-based diagnostics (e.g., J1939, UDS) and service tooling
- Software development experience is an asset but not essential
Skills and Abilities:- Cross-functional leadership capabilities
- Stakeholder management and conflict resolution
- Excellent written and verbal communication skills
- Logical and methodical approach to problem-solving
- Meticulous attention to detail
- Friendly disposition. Work well with people of various backgrounds, skillsets, demeanors, and positions
- An ability and desire to push the boundaries of themselves, their team and our industry on a daily basis
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.
Wage/salary for position: $95,912.00 - $126,870.00
