Summary: The Product Promoter (Flooring) is responsible for increasing brand awareness and driving product visibility for MSI's flooring portfolio by merchandising customer locations, delivering product knowledge seminars, and providing product training to customer sales teams. This role serves as a brand ambassador, building strong customer relationships while ensuring MSI products are professionally displayed and effectively promoted. The ideal candidate is customer-focused, self-motivated, and enjoys working independently in a field-based environment with extensive travel.
Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday(s) a month from 09:30 AM to 12:30 PM
Seniority Level: Associate
Employment Type: Full-time
Compensation: This salaried, exempt position pays from $70,500 to $80,000 per year. The estimated annual pay for new hires generally ranges from $80,000 to $90,000 or more, depending on experience, education level and annual bonuses (based on performance).
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities: - Promote MSI's flooring product portfolio by merchandising displays and maintaining product presentation standards at customer locations.
- Visit retailers, dealers, landscaping yards, builders, architects, designers, kitchen dealers, and other strategic customers to increase product awareness and brand visibility.
- Conduct product knowledge seminars, demonstrations, and training sessions to educate customers and their sales teams on MSI products, features, and applications.
- Build and maintain strong relationships with existing customers to support customer retention and identify opportunities for business growth.
- Coordinate with customers to ensure appropriate quantities of promotional materials, merchandising displays, samples, and marketing collateral are available.
- Maintain accurate customer records, merchandising activities, and sales reports within company systems.
- Attend and represent MSI at trade shows, conventions, customer events, and industry seminars.
- Provide exceptional customer service by responding promptly to customer inquiries and supporting merchandising initiatives.
- Operate an MSI company vehicle to transport merchandising materials, displays, and promotional products to customer locations.
- Travel extensively throughout the assigned territory to support merchandising activities and customer engagement.
- Perform additional duties and special projects as assigned.
Additionally the candidate must meet the following education and/or experience requirements: - High school diploma or equivalent required; bachelor's degree or related college coursework is preferred. Candidates with equivalent education, demonstrated skills, and relevant professional experience will also be considered.
- Two (2)+ years of experience in merchandising, retail, sales support, customer service, or a related professional environment.
- Retail merchandising experience is preferred but not required.
- Excellent verbal and written communication skills with the ability to effectively deliver product presentations and customer training.
- Strong interpersonal, relationship-building, and customer service skills.
- Self-motivated, organized, proactive, and able to work independently with a strong sense of urgency.
- Strong listening, critical thinking, and problem-solving skills.
- Intermediate proficiency in Microsoft Outlook, Word, and Excel.
- Experience using iPads, iPhones, smartphones, or other mobile technology for business purposes is preferred.
- Ability to maintain accurate customer records, reports, and merchandising documentation.
- Willingness and ability to travel up to 80% of the time within the assigned territory.
- Valid driver's license with the ability to safely operate an MSI company vehicle.
- Frequent travel (up to 80%) to customer locations, trade shows, and industry events.
- Regular operation of an MSI company vehicle to transport merchandising displays, promotional materials, and product samples.
- Frequent lifting, carrying, assembling, and positioning of merchandising displays and product samples as needed.
- Combination of field-based customer visits and occasional office work.
This role has the following physical demands: - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
- The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.
Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include:
- Referral, holiday, and annual bonuses or commission opportunities
- Eligibility for an annual merit-based increase
- Paid Time Off
- Medical, Dental, and Vision Insurance
- Company-paid Short Term and Long Term disability;
- Company-paid Life Insurance
- Tuition Reimbursement
- Traditional and Roth 401(k) plans with company matching contributions
- Charitable donation matching programs
- Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.
