The Product Owner is responsible for delivery excellence in turning strategy into a prioritized backlog of features and stories, with clear line-of-sight into systems analysis. The primary goal is to deliver high value product increments that achieve measurable business outcomes, supported by clear systems-analysis insight.  This role will focus on understanding the business, story refinement, backlog ownership, sprint readiness, acceptance criteria, UAT coordination, and outcome-focused prioritization. Within the SDLC, this role leads sprint/PI planning and ensures backlog readiness, validates stories, and drives delivery through the full SDLC to deployment. This position owns all delivery, acceptance, sign-off, and approval decisions, including final approval of any functionality delivered by the team.  This role is Salesforce focused but not limited to Salesforce.

What YOU will do:

• Consistent application of agile frameworks (Scrum, Kanban, SAFe), focusing on predictability, transparency, and continuous improvement.
• Ceremonies (daily stand ups, refinement, sprint planning, demos, retros) with consistency and ongoing maturity.
• Collaborate with RTE, Business Leaders, Architecture, and Engineering to maintain a unified program level view of delivery.
• Maintain clear documentation and process reinforcement.
• Ensure backlogs are healthy, prioritized, scoped, and have final acceptance and release sign off.
• Complete intake, prioritization, and refinement processes to ensure work is clearly defined, appropriately sequenced, and ready for delivery.
• Certify all work products across the entire SDLC, including UAT, release readiness, and production deployment approval.
• Ensure cross functional alignment among agile delivery, UX, QA, Compliance, and Engineering on definition of ready/done and release standards.

Stakeholder Collaboration & Alignment

• Salesforce ownership - Own the Salesforce product roadmap and backlog, serving as the primary Product Owner for Salesforce and related CRM initiatives supporting Business Development, Underwriting, Shared Services, and Claims teams within the A&H division.
• Address and resolve conflicts, cross-team dependencies, or delivery risks in collaboration with End Users, Engineering, UX/design, Compliance, Operations and other parts of the business.
• Partner with Engineering and the business to ensure clear problem statements, feasibility validation, and outcome definition.

Continuous Improvement & Effectiveness

• Meet key deliverables including but not limited to prioritized backlogs, defect management, user stories, acceptance criteria, release plans, UAT plans, final acceptance and approval of all delivered functionality, all with ongoing communication and timely follow through, with a focus on delivering Value.
• Drive continuous improvement through post-mortem.
• Wherever necessary converts business needs into clear, technically feasible requirements.
• Other duties as assigned.

What YOU will bring to C&F:

• Understanding of Agile and Scrum methodologies.
• Knowledge of product ownership best-practices.
• Exceptional collaboration ability, problem-solving and analytical skills with attention to detail.
• Excellent communication skills, stakeholder alignment, and conflict resolution skills.
• Ability to effectively lead multiple projects simultaneously, drive results and prioritize tasks.
• Effective technical writing skills.

Requirements:

• Bachelor’s degree from an accredited institution.
• 3 - 7 years of experience required in Product, Business Analysis, or Systems Analysis.
• Salesforce platform / CRM experience a plus.
• Understanding of backlog management, agile delivery, program increment planning, and cross team coordination.
• Insurance industry experience is a plus.
• Scaled Agile Framework SAFe or Scrum certifications are a plus.

What C&F will bring to YOU:

• Competitive compensation package
• Generous 401K employer match 
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
• A core C&F tenant is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community