Year Round
POSITION SUMMARY
The Product Owner for Payments Technology is a key individual contributor role responsible for the ongoing management, optimization, and evolution of the technology that powers payment acceptance across Alterra's resorts — including credit card processing (Shift4) and gift card and stored value (Givex). This role serves as Alterra's subject matter expert in payments, ensuring these systems continue to meet the needs of the business and to identify, scope, and implement new capabilities to meet evolving business needs.
We are looking for someone with proven experience managing payment technology platforms and vendor relationships in multi-location environments. This person thrives as a trusted advisor and thought leader — building alignment with finance, accounting, resort operations, and IT stakeholders through strong communication, transparency, and disciplined prioritization, without relying on direct authority.
ESSENTIAL DUTIES
Vendor & Platform Management
- Own day-to-day relationships with payments technology vendors, including Shift4 (credit card processing) and Givex (gift card and stored value), serving as Alterra's primary point of contact.
- Establish and run a regular vendor governance cadence (e.g., quarterly business reviews), monitoring SLA attainment, service quality, issue resolution, and product roadmap alignment.
- Monitor processing performance, fees, and contract adherence, partnering with Finance to identify cost and value opportunities.
- Advocate for Alterra's requirements within vendor product roadmaps to ensure platforms evolve with the needs of the business.
- Coordinate with leadership, procurement and legal teams on contract renewals and amendments
Operational Management & Optimization
- Drive completion of the remaining Shift4 conversions, ensuring a clean transition and retirement of legacy processing solutions.
- Monitor the ongoing performance and health of deployed payment technologies, ensuring they continue to meet business needs and deliver value.
- Drive adoption of standard configurations and operating practices across resorts, while respecting brand identity where appropriate.
- Develop and maintain a payments technology roadmap, including future enhancements, upgrades, integrations, and new capabilities.
Stakeholder Engagement & Subject Matter Expertise
- Serve as Alterra's subject matter expert on payments technology, advising resort operations, finance, cash audit, treasury, accounting, IT, and senior leaders on capabilities, constraints, and best practices.
- Engage regularly with internal stakeholders to confirm payment systems are meeting business needs; gather and prioritize requirements based on business impact, feasibility, and alignment with strategic goals.
- Maintain a prioritized plan visible to all stakeholders, communicating proactively on status, system performance, and upcoming changes.
Payment Operations Thought Leadership & Continuous Improvement
- Act as a thought leader on payment operations processes (such as settlement and reconciliation, chargebacks, and fraud prevention), recommending process improvements in partnership with the Finance and Accounting teams that own them.
- Evaluate and lead the deployment of new features and capabilities, such as digital wallets, alternative payment methods, and expanded gift card and stored value programs.
- Lead targeted evaluations of new or supplemental payment solutions when business needs require, from requirements definition through implementation.
- Stay current with industry trends and emerging technologies in the payments space, recommending innovations where appropriate.
Other duties as assigned.
REQUIRED QUALIFICATIONS
- 5–7 years of experience in product management, technology implementation, or platform management within the payments technology space, supporting multi-location operations. Proven ability to translate operational and financial needs into prioritized technology requirements and drive outcomes in complex, multi-stakeholder environments.
- Payments Technology Knowledge: Strong working knowledge of credit card processing and gift card / stored value platforms is required. Working familiarity with digital wallets and alternative payments, tokenization, PCI DSS compliance, and payment operations (settlement, reconciliation, chargebacks, and fraud) is expected.
- Vendor Management: Demonstrated experience managing vendor relationships, governance cadences, and SLA oversight. Familiarity with processing fee and pricing structures and contract negotiation is a plus.
- Stakeholder Management: Demonstrated ability to build trust, drive alignment, and deliver results through influence rather than authority. High emotional intelligence with a track record of effective communication, transparency, and expectation-setting across diverse stakeholder groups including frontline operators, finance and accounting, IT teams, and senior leaders.
- Project Management: Experience managing technology initiatives using hybrid project management approaches (combining structured/traditional and iterative methods). Ability to maintain a clear, prioritized plan and communicate status effectively to stakeholders at all levels.
- Communication Skills: Excellent verbal and written communication skills, with the ability to present complex ideas to both technical and non-technical audiences, frontline operators, and senior executives.
NICE TO HAVE
- Hands-on experience with Shift4 and/or Givex platforms, or credit card and gift card platforms generally
- Experience in multi-unit hospitality or resort/mountain operations environments
- Familiarity with large-scale ($500M+ revenue) payment environments
- Experience integrating payments with POS, ticketing, e-commerce, or reservation systems
- Contract negotiation experience with technology vendors
EDUCATION REQUIREMENTS
A Bachelor's degree in Information Technology, Business Administration, Finance, or a related field is preferred. Proven field experience with a successful track record in product management and payments technology is most important.
The base salary range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of the Company's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.
Denver area base salary range: $120,000 - $156,000 per year
Application Deadline: This position is open and still accepting applications.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
