Product Owner, Internet Product Lifecycle Management

The Product Owner, Internet Product Lifecycle Management, is responsible for defining and executing the internet and broadband product strategy for Cogeco and Breezeline. In this role, you will lead high-speed connectivity innovations across Fiber-to-the-Home (FTTH), DOCSIS, and Smart Wi-Fi while managing the end-to-end lifecycle of legacy internet platforms and customer premises equipment (CPE). You will collaborate cross-functionally to optimize the customer experience from self-activation through ongoing service, drive operational efficiencies, and support growth initiatives.

• Define the Future Roadmap: Own and articulate the strategic product roadmap for Cogeco and Breezeline, ensuring broadband, home networking, and value-added service offerings remain scalable, highly competitive, and aligned with market trends.
• Go-to-Market & Product Simplification: Develop integrated marketing and go-to-market strategies while streamlining delivery processes, onboarding workflows, and internet offerings across both Canadian and US markets.
• Business Outcome Ownership: Establish and track key performance indicators including service delivery quality, monetization, customer lifetime value (LTV), campaign ROI, and churn reduction.
• Market Intelligence: Monitor emerging broadband technologies (such as XGS-PON, Wi-Fi 7, and Next-Gen DOCSIS) and competitive trends to guide portfolio evolution.

• End-to-End Lifecycle Leadership: Manage and prioritize the product backlog across the complete lifecycle, from initial concept and launch to performance optimization, hardware upgrades, and platform sunsetting.
• Delivery & Service Optimization: Partner with Engineering, IT, and Operations to improve self-installation workflows, provisioning success rates, network stability, and customer-facing management tools.
• Feature Definition & Requirements: Translate high-level business goals into detailed user stories and technical requirements for speed tiers, CPE gateway hardware, mesh extenders, and smart home services.
• Cross-Functional Execution & Partnerships: Collaborate across Marketing, Sales, Customer Operations, and external technology vendors to execute roadmap deliverables and support key business targets.

• Bachelor’s degree in Engineering, Business Administration, Computer Science, or a related field.
• Minimum 7 years of product management experience within the telecommunications or technology sector.
• Proven track record in Agile environments with expertise in backlog refinement, sprint planning, and user story creation.
• Strong domain knowledge of broadband networking technologies (FTTH, DOCSIS), home Wi-Fi ecosystems, and CPE gateway platforms.

• Demonstrated cross-functional leadership skills with the ability to bridge complex engineering concepts and commercial objectives.

#LI-Hybrid