**Posting Deadline: Please submit your application by 11:59 PM PST, November 16, 2026**Position Type: Permanent
This opportunity offers the ability to work remotely from anywhere in British Columbia.What's the role?Reporting to the AVP, Enterprise Applications, the
Product Owner, Digital & Payments is responsible for owning and advancing Coastal Community's member-facing digital banking and payments products. This role leads the end-to-end product lifecycle, including contributing to strategy and planning, backlog prioritization, requirements definition, delivery support, launch readiness, and ongoing optimization. Working closely with business stakeholders, IT Solutions, vendors, risk, compliance, operations, marketing, and member-facing teams, the Product Owner ensures digital and payment solutions are secure, accessible, reliable, member-centered, and aligned with Coastal's strategic objectives. The role translates business needs, member insights, regulatory requirements, and technology opportunities into clear product priorities and measurable outcomes.
Your duties will include:
Product Ownership, Digital Banking and PaymentsProduct Ownership- Owns and maintains a single Coastal Community-owned product backlog for assigned products, whether delivery is performed internally or by technology partners, ensuring priorities are clear, actionable, and aligned to member, business, risk, compliance, and technology objectives.
- Defines, prioritizes, and refines epics, features, user stories, acceptance criteria, process flows, and functional requirements to support product outcomes and delivery readiness.
- Leads the end-to-end product lifecycle from discovery and roadmap planning through design, delivery, launch, adoption, and continuous improvement.
- Develops and maintains product roadmaps, release plans, prioritization recommendations, and decision materials informed by member needs, stakeholder input, operational impacts, regulatory change, market trends, technology and vendor dependencies.
- Facilitates discovery sessions, workshops, and leads or participates in sprint planning or release planning, reviews, retrospectives, and stakeholder meetings to gather requirements, resolve issues, confirm decisions, and maintain delivery momentum.
- Supports internal and partner delivery teams solution design, backlog refinement, testing, release readiness, user acceptance testing, issue triage, defect prioritization, and post-implementation review.
- Collaborates with the EPMO to establish and mature product ownership practices (roadmaps, backlog standards, outcome measures, etc.)
- Provides clear reporting and recommendations to leadership on roadmap progress, release plans, risks, trade-offs, adoption, benefits realization, and product outcomes.
- Uses approved AI tools responsibly to accelerate discovery, analysis, requirements, testing and reporting.
Digital Banking and Payments- Applies digital banking and payments subject matter knowledge to support digital servicing, online banking, mobile banking, payments, cards, onboarding, authentication, and related member journeys.
- Collaborates with engineering, architecture, security, risk, compliance, operations, marketing, frontline teams, and external vendors to design and deliver secure, accessible, intuitive, and reliable member and staff experiences.
- Monitors digital and payments product performance, member feedback, adoption, service impacts, operational metrics, and key performance indicators to identify opportunities for optimization and continuous improvement.
- Ensures digital and payments products meet security, privacy, accessibility, operational resilience, fraud, and regulatory expectations in partnership with the appropriate subject matter experts.
- Partners with marketing, personal and business banking, operations, learning, and change management teams to support launch planning, internal readiness, communications, training, adoption, and member education for new digital and payment capabilities.
- Works with vendors and external partners to communicate requirements, assess options, influence product direction, coordinate releases, manage dependencies, and resolve issues impacting Coastal Community's member and staff experience.
- Identifies and assesses AI opportunities in digital and payment journeys, including vendor-enabled AI features, selecting the level of automation based on member impact and compliance to Coastal Community's responsible AI governance.
Leadership:- Provides informal product leadership across cross-functional teams by fostering collaboration, shared accountability, clear decision-making, and a positive member-first culture.
- Influences stakeholders, vendors, and delivery partners to align priorities, resolve issues, manage trade-offs, and maintain progress toward agreed product outcomes.
- Models and coaches product practices for stakeholders who are new to them, adapting methods to Coastal Community's context.
What are we looking for?- Bachelor's Degree or Diploma requiring 3-4 years of full-time study, or an equivalent combination of education and experience in Business Administration, Technology, Digital Product Management, Computer Science, Finance, or a related field.
- Product Owner certification/designation (e.g. CSPO, PSPO)
Knowledge and Experience- Minimum of 5 years of experience, in product ownership, product management, business analysis, digital banking, payments, financial services technology, or project delivery.
- Minimum of 5 years of experience supporting product delivery, digital transformation, banking technology, payments, or cross-functional initiatives.
- Experience working in Agile delivery environments, including backlog management, user story development, sprint ceremonies, release planning, and cross-functional delivery practices; experience with hybrid delivery models and PMO or portfolio management is required.
- Experience working with technology partners and vendor-delivered platforms, including requirements, change requests, release coordination, and acceptance of vendor deliverables.
- Knowledge of digital banking platforms, payment products, payment rails, cards, Interac e-Transfer, EFT/AFT, online account opening, authentication, fraud controls, data analytics, reporting, and regulatory considerations is an asset.
- Proficient with collaboration tools and project delivery tools, and product/backlog management platforms such as Jira, Azure DevOps, or similar tools.
- Ability to use analytics and dashboards to track adoption, performance, and product outcomes.
- Working AI literacy, including responsible use of AI productivity tools and awareness of AI-related risk, privacy, and fairness considerations.
- Excellent organizational, stakeholder management, facilitation, prioritization, and communication skills.
- Experience in a financial institution, credit union, digital banking, payments, or member-facing technology environment is an asset.
- Strong problem-solving and decision-making abilities, with the ability to balance member experience, business value, risk, compliance, operational impact, and technology feasibility.
- Ability to work independently and collaboratively in an evolving operation model with shared accountability across business, technology, and vendors, balancing multiple priorities and stakeholders.
Career Band Range (Annual Salary) - $81,156.00 to $90,173.00The posted salary range is designed to reflect a broad career band, encompassing a variety of roles within our organization and serves as a general guideline. Your final compensation will be tailored to your unique skills, experience, and the responsibilities of the role.
If this role resonates with your passion and skills, we would love to hear from you!
