Product Owner - Digital Channels

You will own the strategy, roadmap, and execution for key technology solutions designed to innovate and improve the mortgage loan process for our customers. You will serve as a key collaborator and thought leader across the division, driving innovation and change through expert product ownership.

The Product Owner will:

• Define and champion the product vision, strategy, and roadmap for your designated product area within the lending experience, aligning with overall business objectives

• Own the end-to-end product lifecycle, from ideation, requirements definition, and prioritization through development, launch, and iteration

• Engage and collaborate effectively with stakeholders across business units, technology teams, and executive leadership to gather insights, align priorities, and ensure product success

• Translate business needs and market opportunities into clear, well-defined goals, user stories, acceptance criteria, and functional requirements using methodologies like use cases, process flows, and data analysis

• Own, maintain, and prioritize the product backlog, ensuring alignment with strategic goals and maximizing value delivery within an Agile (Scrum/Kanban) framework

• Actively participate in and contribute to Agile ceremonies (e.g., backlog grooming, sprint planning, retrospectives), collaborating closely with development teams, Tech Leads, and UAT

• Drive complex, high-profile product initiatives by coordinating efforts across departments, interfacing with system developers, business subject matter experts, and project managers to ensure seamless execution

• Serve as a domain expert for the end-to-end business functions related to your product. Lead analysis efforts to identify current capabilities, opportunities for improvement, and define measurable outcomes

• Identify and drive the implementation of operational efficiencies and new business processes related to the product

• Create and maintain essential product documentation (requirements, process flows, reports). Communicate product strategy, progress, and outcomes effectively to senior management and other stakeholders

• Develop strategies for risk mitigation and contingency planning related to product development and launch

• Collaborate on the planning, oversight, and execution of testing phases to ensure product changes meet finalized requirements and quality standards

• Ensure product decisions align with broader strategic initiatives, including revenue opportunities or cost-saving measures identified by product and business leadership

• Perform other related duties as required and assigned

• Demonstrate behaviors which are aligned with the organization’s desired culture and values

• Bachelor's degree in CS, IS, related field, or equivalent work experience
• 5+ years of experience applying Agile methodologies
• Proven success owning and delivering complex technology products or programs, preferably in an Agile environment
• Deep understanding of product management best practices, business analysis, and process improvement
• Proficiency with Agile/PM tools (JIRA, Confluence, or similar). High proficiency in G-Suite
• Strong understanding of data management concepts and database technologies; general understanding of software systems architecture; experience with BI tools, Snowflake/SQL Server/.NET, XML/EDI, GTM/Google Analytics is a plus
• Excellent communication (interpersonal, verbal, written) and presentation skills, with experience interfacing effectively with stakeholders at all levels, including executive management
• Strong analytical, critical thinking, problem-solving, and strategic decision-making skills with sound judgment
• Exceptional organizational skills, attention to detail, and ability to deliver accurate results in a fast-paced environment
• Proven ability to collaborate effectively within and across teams, influence without authority, and work independently
• Strong business acumen and strategic thinking capabilities
• Experience in Financial Services, particularly the mortgage industry, is highly desirable

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave 
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement 
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role 
• Higher in range - Experience and skills add value above typical requirements of the role 

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.