Product Operations ManagerWe9re looking for a
Product Operations Manager to own the operational processes that support product launches, documentation, customer education, and ongoing product improvements.
You9ll work directly with our Chief Product & Technology Officer (CPTO) and collaborate closely with Product, Engineering, Customer Experience, and Marketing to ensure new features are thoroughly tested, clearly communicated, and successfully adopted.
This is a hands-on, technical individual contributor role for someone who understands how software products work, is comfortable using AI tools, and can turn customer feedback into actionable product improvements.
What You9ll Do- Test new features before launch, identifying bugs, usability issues, and opportunities to improve the customer experience.
- Coordinate product launches, ensuring documentation, internal training, support resources, and customer communications are ready.
- Create, review, and maintain accurate product documentation, help center articles, and internal knowledge bases.
- Collaborate with Marketing to develop accurate product announcements, feature demonstrations, and educational content.
- Improve AI-powered customer support by reviewing responses, updating knowledge sources, and identifying opportunities for automation.
- Monitor customer feedback, support conversations, product analytics, and bug reports to identify recurring issues and emerging trends.
- Work closely with Product and Engineering to prioritize improvements and resolve product-related customer issues.
- Develop scalable processes and workflows that improve product launch readiness, communication, and customer adoption.
- Track product feedback and operational performance to help inform product decisions.
Qualifications- 2-5 years of experience in Product Operations, Product Management, Technical Customer Success, Product Enablement, or a related role at a SaaS or technology company.
- Strong technical aptitude and the ability to understand, test, and troubleshoot software products and integrations.
- Experience supporting product launches, feature testing, documentation, or customer enablement.
- Comfortable working with AI tools to analyze information, improve workflows, and automate repetitive tasks.
- Strong analytical and problem-solving skills, with the ability to distinguish product issues from documentation or support gaps.
- Excellent written communication skills and the ability to explain technical concepts clearly.
- Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced startup environment.
- Experience collaborating across Product, Engineering, Support, and Marketing teams.
- Familiarity with Shopify, Meta, TikTok, APIs, or product analytics tools is a plus.
