5-7 years of experience in Product Operations at tech companies.
Proficient with OpenAI tools and APIs such as ChatGPT and Codex.
Experience with programming languages like Python and JavaScript for automation scripts.
Familiarity with no-code and low-code platforms like Airtable and Zapier.
Strong skills in data analysis and visualization, including SQL and Databricks.
Responsibilities
Stand up and manage alpha/beta/GA programs with clear criteria and design partner recruitment.
Own and oversee the product launch calendar and readiness checkpoints across teams.
Develop systems to capture and synthesize user feedback into actionable recommendations.
Coordinate high-impact events, managing timelines and resources for successful execution.
Build internal tools and automations to enhance operational efficiency and scale Product Operations.
Benefits
Hybrid work model requiring 3 days in the office and offering relocation assistance.
Opportunity to work in a dynamic environment focused on AI innovations.
Full Job Description
About the Role This Product Operations Manager role is for a senior IC. Our ideal candidate has deep experience in Product Operations at one or more scaling tech companies, working very closely with Product/Engineering and XFN partners on both central systems (e.g., launch calendar / launch readiness) and bringing products to market by running betas and launch activities.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Stand up and operate alpha/beta/GA programs with clear entry/exit criteria, recruiting design partners, running internal dogfooding, and transforming qualitative/quantitative insights into prioritized product work.
Own the launch calendar and readiness cadence for a product group; run XFN checkpoints across Product, Eng, Research, Safety, Security, Legal, Support, and GTM.
Build the systems to capture, triage, and synthesize user feedback into actionable recommendations.
Lead coordination for high-impact moments (e.g., Dev Day demos, rollout waves, partner showcases), managing timelines, resources, and communications to ensure successful outcomes.
Build internal tools/automations (code/no-code/AI) that scale operations: Feedback intake, issue taxonomy, release notes, etc.Contribute to building and scaling the Product Operations function at OpenAI-codifying best practices, raising the quality bar, and mentoring peers.
You might thrive in this role if you:
Are regularly working with agentic AI tools to increase your leverage (e.g. Dots, Codex)
Have an entrepreneurial spirit, bias for action, and high agency; you ship v1s quickly and iterate to quality at scale.
Can build systems/tools (via code / no-code / AI) to make internal processes simple, fast, and reliable.
Can self-prioritize and context switch across multiple projects and stakeholders without losing the thread.
Are a clear, persuasive communicator in writing and in the room; you influence without authority.
Are engaged and curious about the rapidly evolving AI and agentic-systems landscape.
Know how to find the line between chaos and bureaucracy when setting up processes.
Can nurture a fun, inclusive, high-ownership team culture.
Appreciate the technical nuances of LLM-powered agents (tool use, evals, telemetry, safety constraints).
Specific technologies / skills that will be helpful in this role
Experience with OpenAI tools and APIs (ChatGPT, Codex, text generation, structured outputs, function calling, etc)
Data Analysis & Visualization Tools: Experience with data languages/tools like SQL, Google Sheets automations, Databricks.
Git & GitHub.
Terminal proficiency and comfort with CLIs
About OpenAI
OpenAI is an artificial intelligence research laboratory consisting of the for-profit corporation OpenAI LP and its parent company, the non-profit OpenAI Inc. The company was founded in 2015 by a group of technology leaders, including Elon Musk, Sam Altman, Greg Brockman, Ilya Sutskever, and John Schulman. OpenAI's mission is to develop and promote friendly AI for the betterment of humanity. The company has developed a number of cutting-edge AI technologies, including GPT-3, a language processing system that can generate human-like text. OpenAI has received funding from a number of high-profile investors, including LinkedIn co-founder Reid Hoffman and venture capitalist Peter Thiel.
