5+ years in B2C Tech, Product, Operations, Consulting, or a fast-paced start-up environment
1+ years of experience in a managerial role
Strong project management skills for stakeholder alignment
Experience managing vendors against SLAs
Analytical skills for diagnosing product issues
Proven track record in launching products and driving process improvements
Strategic thinker with effective communication of long-term product strategy
Responsibilities
Collaborate with PMs and stakeholders to ensure operational support for products from inception to maintenance
Lead cross-functional teams to diagnose and prioritize user/product issues
Conduct customer interviews to gather feedback and assess product support needs
Drive compliance-related policy changes and maintain documentation for operational efficiency
Own product quality by identifying gaps and influencing prioritization
Manage product partners and vendors, including onboarding and quality assurance
Benefits
Comprehensive health insurance
Flexible work hours and remote work options
Professional development opportunities
Generous paid time off policy
Retirement savings plan with company match
Full Job Description
About the Role: The Product Operations Manager will play a pivotal role in ensuring the seamless operation, quality, and success of our products. As a leader in this space, you will be responsible for driving operational excellence, coordinating cross-functional teams, and maintaining a strong focus on customer-centric solutions. You will lead efforts to identify and resolve product issues, manage post-launch processes, and implement strategic policy and compliance initiatives. This role requires a combination of technical expertise, analytical thinking, and a collaborative mindset to deliver high-impact results while continuously enhancing the user experience.
Roles and Responsibilities:
Work closely with PM's and internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance
Lead and manage cross-functional efforts to diagnose and prioritize root causes of user/product issues, coordinating closely with stakeholders like product, compliance, and engineering teams to ensure action.
Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled.
Drive policy changes related to compliance, delinquency, and charge-off reporting; maintain detailed documentation and product changelogs for transparency and operational efficiency.
Own the end-to-end product quality across product pods by identifying gaps, influencing prioritization, and driving cross-functional solutions.
Manage product partners and vendors, including onboarding, QA, and SLAs.
Expertise and Experience Required:
5+ years of experience in B2C Tech, Product, Operations, Consulting, or a fast paced start-up environment
1+ years of experience as a people manager.
Strong project management skills and the ability to align internal and external stakeholders effectively.
Experience managing vendors against SLAs.
Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment.
A track record of running launches and and driving process improvements for long-term operational success.
Strategic thinking, and demonstrates ability to communicate long-term product strategy.
