Job TitleProduct Operations Manager - Atomic Spectrometry (Woodbridge, ON)
Location(s)Woodbridge
Job DescriptionThe Product Operations Manager sits within the Atomic Spectrometry team. This role is the operational engine of the product line; addressing every quality issue, supply chain disruption, customer escalation, and procurement challenge so that the Strategic Product Manager can remain focused on strategy and NPIs without interruption.
Location: On site Monday-Friday in our Woodbridge, Ontario office.
Escalation Management- Serve as the primary point of contact for all quality escalation issues, from production defects, field failures, and customer complaints; triaging, owning, and driving to resolution
- Manage cross-functional escalation resolution involving Quality, Service, Manufacturing, and Customer Support teams
- Maintain a live escalation tracker and provide regular status reporting to the VP Product Line and Senior Director
- Escalate to the Strategic Product Manager only when an issue has direct roadmap or lifecycle implications
Supply Chain & Capacity- Own supply chain issue resolution for the product line: parts shortages, lead time problems, supplier quality issues
- Provide capacity planning inputs and production schedule visibility to support AOP and NPI planning
- Monitor inventory health, backlog, and on-time delivery performance in partnership with Supply Chain and Operations
Procurement & Sourcing Support- Coordinate with R&D and the procurement team on supplier qualification, RFQ processes, and vendor management for the product line
- Support "make vs. buy" decisions and cost improvement initiatives by providing product-line context and requirements
- Manage vendor relationships and performance tracking for key product line suppliers
Sustaining Engineering Coordination- Prioritize and manage the sustaining engineering backlog in partnership with R&D: bug fixes, component changes, regulatory updates.
- Own the triage process for field-reported product issues that require engineering investigation
- Ensure sustaining engineering resources are allocated to the highest-impact issues
Cross-functional Coordination- Act as the product line's operational liaison with Quality, Manufacturing, Supply Chain, Service, and Customer Support functions
- Represent the product line in operational review meetings and escalation forums
- Provide operational data and insights to support AOP planning and quarterly business reviews
Basic Requirements- Bachelor's degree in Engineering, Operations, Supply Chain, Chemistry, or a related field
- Minimum 5 years of experience in product operations, supply chain, quality management, or related functions in a high-tech or scientific instrumentation environment
- Strong understanding of quality management systems and escalation processes
- Experience working cross-functionally with Quality, Manufacturing, Supply Chain, and Customer Support teams
- Excellent organizational and project management skills - comfortable managing multiple open issues simultaneously
Preferred Characteristics- Experience with analytical instrumentation or laboratory equipment products
- Familiarity with SAP or similar ERP systems
- Experience with sustaining engineering processes and backlog management
- Strong data analysis skills - ability to track, trend, and report operational metrics
- Demonstrated ability to drive issues to closure in complex, matrixed organizations
The annual compensation range for this full-time position is $100,000.00 to $122,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.
